Error | Bug Reports & License Problems

Let us know if you encounter an issue with either Enscape or your license

Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
    1. Load Error in Sketchup 1

      • visupro
    2. Replies
      1
      Views
      1.7k
      1
    3. Demian Gutberlet

    1. Enscape 3.2 - shadow streaking 3

      • Tearch
    2. Replies
      3
      Views
      3.2k
      3
    3. Demian Gutberlet

    1. Won't Render 4k Video - Video export error 21

      • SSB1995
    2. Replies
      21
      Views
      27k
      21
    3. Ted.Vitale

    1. When I want to install Enscape, error pops out 5

      • rista1996
    2. Replies
      5
      Views
      2.1k
      5
    3. Demian Gutberlet

    1. Enscape wont let me renew / buy new version of my enscape license. 1

      • NKLA
    2. Replies
      1
      Views
      1.3k
      1
    3. Demian Gutberlet

    1. Error while opening enscape - Enscape encoutered an error during rendering. it is using your GPU from NVIDIA 1

      • leahheal
    2. Replies
      1
      Views
      1.8k
      1
    3. Demian Gutberlet

    1. Water doesn't render correctly 10

      • Khagan25
    2. Replies
      10
      Views
      16k
      10
    3. NathanielRackham

    1. I Can't Create a sky preset File, enscape freezes and i have to close Revit inthe task manager because it doesnt respond!!! 1

      • Jcastle
    2. Replies
      1
      Views
      2k
      1
    3. Demian Gutberlet

    1. Variable Time of Day in animation Problem - Preview 2.3.3.1234-gbf336d6 2

      • happymilk
    2. Replies
      2
      Views
      7k
      2
    3. happymilk

    1. DeviceLost Error (Sketchup, Enscape 3.4) 1

      • florin_nistor
    2. Replies
      1
      Views
      2k
      1
    3. Rick Marx

    1. Enscape works, but the rendering is crashed. What should I do? 5

      • didesign
    2. Replies
      5
      Views
      1.8k
      5
    3. Demian Gutberlet

    1. Unable to download latest update on Windows computer 1

      • csluder
    2. Replies
      1
      Views
      1.9k
      1
    3. Demian Gutberlet

    1. “Enscape was unable to start” when opening a Stanford EXE created from Sketchup 1

      • Callmecatbread
    2. Replies
      1
      Views
      779
      1
    3. Demian Gutberlet

    1. error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit. 17

      • brbr gvrs
    2. Replies
      17
      Views
      15k
      17
    3. alainmc

    1. asset editor illegal character 1

      • BOTOSAUR
    2. Replies
      1
      Views
      2.2k
      1
    3. Demian Gutberlet

    1. Unable to Update last two versions 2

      • AEwoldt
    2. Replies
      2
      Views
      2.8k
      2
    3. AEwoldt

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