Enscape ecountered a fatal error on startup

  • Hi, I recently received the student license and downloaded the installer Enscape-2.9.0+32504. I can install the program just fine. I tried the automatic and advanced way but the problem remains the same. "Enscape ecountered a fatal error on startup, Open the logs directory?"


    I already updated the graphics card drivers, installed VC_residetx64, I gave the firewall permission for the application, installed previous versions of Enscape and nothing. Also on occasion it has told me in the Logs Folder that the Enscape.dll file was not found. I do not know what to do.

  • Tomas Mansur , I'm sorry to hear about that.


    As a first measure, please uninstall Enscape, then reboot the machine, run the Enscape installer again and in the first window of the installation process, where you will see the checkbox named 'I accept the terms in the License Agreement' make sure that is checked. This will enable the Advanced button which you should then click to proceed to the next window which will offer you the option to install for all users of the machine.


    Let me know if that doesn't help.

  • 2020.12.29 22:53:15.452 +02:00 [1] | INFO | SketchUp plugin starting...

    2020.12.29 22:53:15.618 +02:00 [1] | INFO | Enscape directory: C:\Program Files\Enscape

    2020.12.29 22:53:15.637 +02:00 [1] | INFO | Enscape version: 2.8.0+26218

    2020.12.29 22:53:15.638 +02:00 [1] | INFO | Renderer version: 2.8.0.2003-g7965e7f

    2020.12.29 22:53:15.638 +02:00 [1] | INFO | SketchUp version: SketchUp Pro 20.1.229

    2020.12.29 22:53:15.638 +02:00 [1] | INFO | Main window: island project 3d final - SketchUp

    2020.12.29 22:53:15.639 +02:00 [1] | INFO | CLR Version: 4.0.30319.42000

    2020.12.29 22:53:15.639 +02:00 [1] | INFO | .NET Framework Version: 393297

    2020.12.29 22:53:15.642 +02:00 [1] | INFO | v2.0.50727 2.0.50727.5420 SP 2

    2020.12.29 22:53:15.643 +02:00 [1] | INFO | v3.0 3.0.30729.5420 SP 2

    2020.12.29 22:53:15.643 +02:00 [1] | INFO | v3.5 3.5.30729.5420 SP 1

    2020.12.29 22:53:15.643 +02:00 [1] | INFO | v4

    2020.12.29 22:53:15.643 +02:00 [1] | INFO | Client 4.6.00081

    2020.12.29 22:53:15.643 +02:00 [1] | INFO | Full 4.6.00081

    2020.12.29 22:53:15.643 +02:00 [1] | INFO | v4.0

    2020.12.29 22:53:15.644 +02:00 [1] | INFO | Client 4.0.0.0


    hello i have the same problem exactly....what can i do?

  • Hey vagelisbakas

    Can you please first download the latest version of Enscape? I see you are still using an early 2.8 version.

    If the issue still occurs afterwards, can you please send in Feedback so we can have a look at the technical specs of your machine?

    You don't need to start Enscape successfully to share feedback.

    Thank you in advance!