Imported model problems within the Custom Assets Creator

could be inversed faces. When you go inside the mattress, and look towards the opening, do you see the faces or can you look through it?

That really looks like flipped normals to me.

It could be that the normals are being flipped by the exporter (or even by the importer in the asset editor). Hard to say without seeing the files.

I also noticed this issue with other 3d models too. We can fix that by exporting the model to .obj format and applying the materials in Enscape editor. Mostly models exported to .fbx format have these materials issues.

That depends on your .obj exporter. The blender one for example keeps the material names.

Perhaps it would help to convert the object from vray to standard materials before exporting to obj? If you use normal maps, obj should be able to keep the material maps intact.

I believe there are converter scripts out there that can automate the vray-to-standard-material conversion.

obj is unitless, so enscape has no choice than to assume your model is in meters. So when you export, you need to make sure that

1) the obj is exported in meters (either by setting your scene to meters, or by using an exporter that can scale it to meters on exporting)

2) make sure that all scale transforms are applied (I think it's called reset X transform in max)

Quote from Race Padilla

done

in the exporter of obj i put this because the system units is in cm and then it works

BTW you can rescale objects inside the Enscape asset editor too... I just check the size of the objects in 3ds max and put it in Enscape editor.

Sometimes the .obj files imports upside down/flipped in Enscape editor, you can fix that by changing the "Up Axis" (to make sure if the axis of the model is correct or not, you can press 5 on your keyboard to see the object in the top view)