Enscape not working

Quote from beatrizcarreiro

I downloaded Enscape for SketchUp and it is not working properly! The image is all black, I triend everything but it does not change.

What should I do?

Welcome to our Forum, I'm sorry to hear about that.

Please kindly send in a feedback report then:
https://enscape3d.com/communit…sing-the-feedback-button/

For context, you can simply include the link to this thread in the submission form before sending us the report.

Thank you in advance, that will be very helpful for troubleshooting the cause behind this.