Enscape Assets visible in SketchUp but not in Enscape and do not render

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.
    • Official Post

    Hello,

    I have Enscape 2019, Im trying to add tree assets to an urban park.
    They show up in SketchUp but when Enscape opens they do not show and do not render.
    Would anyone know how I fix this?
    Many Thanks in advance.
    Jo

    Welcome to our Forum, I am sorry to hear about that.


    Please kindly send in a feedback report then with your log files:
    https://enscape3d.com/communit…sing-the-feedback-button/

    For context, you can simply include the link to this thread in the submission form before sending us the report.

    Thank you in advance, that will be very helpful for troubleshooting the cause behind this.