Enscape causes Nvidia Driver to crash at high and ultra settings

  • Enscape version: 2.3.0.83 (trial)


    Sketchup version: SketchUp Pro 18.0.16975


    Nvidia Drivers: 391.35


    PC: Dell XPS L702x, Nvidia GT555m, 8gb RAM


    Operating system: Windows 7


    Issue:


    If the quality is set to high or ultra, and the automatic resolution box is unchecked, Enscape causes the Nvidia driver to stop responding when the render window is maximized or when I try to take a snapshot of the current Enscape view. The screen goes black for a second, and Sketchup crashes with a BugSplat. Having Enscape Object lights in the scene as opposed to emissive material light sources GREATLY exacerbates the issue. An otherwise geometry-heavy scene with only material lights only crashes if I change the time of day too rapidly, or if I move the camera too quickly, however, I can still take snapshots of the Enscape view. Adding just a few Enscape Object Lights with a scene set to high or ultra with automatic resolution unchecked immediately causes the Nvidia Driver to crash.


    I know that my laptop and graphics cards are old, but I can render scenes twice more complicated and with twice more light sources in other rendering programs without such an issue. They just take a very, very, very long time to render :)


    What I've tried so far:


    Making sure that the Windows Power Settings are set to High Performance.


    Increasing the timeout detection recovery of the graphics card (TdrDelay) in regedit.


    Overclocking the graphics card (core clock and memory clock)


    Trying Enscape on a different version of Sketchup (2017)


    Installing the drivers recommended on the Enscape site.


    Installing five different older Nvidia drivers.


    Changing the settings for EnscapeClient.exe in the Nvidia Control Panel (making sure that the Power Management Mode is set to Prefer Maximum Performace)


    None of the above has had any effect.



    As an aside, I just want to say how awesome I think Enscape is. For its speed and ease of use, the quality it produces is unparalleled. I hope a solution can be found for this problem before my trial period expires, so I know if I can proceed with using it in the future. Thanks in advance!

  • I've had some issues with Enscape today. That was since the last update.
    I've downgraded Enscape to version 2.3.0 and the problem went away.

    And yes, I've send the logfiles etc to the Enscape team, using the feedback button.

  • Thank you for letting me know, Vendel3D! I'm not sure how, if at all, switching between Enscape versions would affect my trial.


    I hope I don't jinx it, but I believe I may have resolved the issue. As I mentioned in my original post, I tried increasing the timeout detection recovery of the graphics card (TdrDelay) in regedit (from the default 2 to 10). The instructions I followed said to use a 64 bit key for TdrDelay (Qword), and that's what I did to no avail. However, after posting the bug report here, I did some more research and a different site said that the key should be 32 bit (Dword). So I changed it, and there were suddenly no more crashes other than when I try to take a high-res snapshot (~4k). So I thought to myself, if changing the value from 2 to 10 helped a bit, what would happen if I changed the value to, say, 30? Well, here's what happened - there are now no more crashes whatsoever! I can't even force a crash, no matter how much geometry or light sources I through at Enscape.


    So I got that going for me, which is nice.



    P.S.

    I love Enscape.


  • Xayzer Ist not affecting your trial! And thanks for sharing your gained knowledge.

    Changing this values increases the risk that your driver is unable to recover which could result in freezes of your system and bluescreens.

    I would recommend to get a better GPU :P


    Vendel3D Our developers will check it.

  • Xayzer Ist not affecting your trial! And thanks for sharing your gained knowledge.

    Changing this values increases the risk that your driver is unable to recover which could result in freezes of your system and bluescreens.

    Thank you for letting me know, Jonathan! I've experienced no issues so far, and I've read about people setting the value up to 60, so I hope I'll be fine.



    I would recommend to get a better GPU :P

    Well, currently I could either afford getting a better GPU, or getting Enscape after my trial ends. What would you recommend? :P

  • Well, currently I could either afford getting a better GPU, or getting Enscape after my trial ends. What would you recommend? :P

    Getting Enscape at first to increase your productivity what should allow you to get a new GPU ;)