License center user information doesn't seem right

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  • Version < 1.8 (showing instead of name) miSkZxTKIclwenOsgMOZWA (a bunch of random letters intead of CAD Account info) xx.xxx.xx.xx (IP address instead of machine name like the others)

    I have 2 users that aren't showing up with user names / CAD accounts / machine names in the license center but with more generic information. Has anyone else had this happen? Makes it hard to track the users! The IP address showing for both of them isn't a specific computer - it's our public IP. I thought it might be a VPN user but we don't have any active VPN connections right now. Could it be someone try to use it over remote access?

  • It says you are using <v1.8 which is a few years old. Please update to see the correct information.