Welcome to our Forum willy , I'm sorry to hear you experience this problem.
In this case, please also make sure you really have the latest hotfix release installed on your machine, there was a silent patch that came out last week. You can just acquire our latest version again and install it like usual.
If that doesn't do the trick, can you kindly send us a Feedback report? In the Feedback report submission form that comes up after clicking the Feedback button please also include a link to this thread for reference, or at least a short description of your problem again for context.
Thank you in advance!
The problem was caused by maxed VRAM. By reducing the file size and a lower-res HDR I was able to use ray tracing shadows again.
I'm glad to hear that, thanks for letting us know here too!
The problem was caused by maxed VRAM. By reducing the file size and a lower-res HDRI I was able to use ray tracing shadows again.
what do you mean by "reducing the file size" is that the size of the output render? size of the skp file?
I have the same issue. Crashes when I turn on ray tracing.
My file 275 MB, enscape has the latest version, Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz drivers are up to date ... and still have this issue. I don't wanna reduce the quality of my renders, I need the highest. I really could not understand the problem ... it says enscape renderer error ray traced sun shadow BVH build out of memory?
AshG , which GPU is built into your system? Feel free to please also send us a Feedback Report so that we can troubleshoot this issue further. This is usually caused by an insufficient amount of VRAM during the export of a rendering for example. We'll let you know more in detail once you've submitted the report. Thanks a lot in advance!
I have NVIDIA GeForce RTX 2070 - I did send the Feedback everytime it crashed, which is a lot today and I still dont have a single render
I have NVIDIA GeForce RTX 2070 - I did send the Feedback everytime it crashed, which is a lot today and I still dont have a single render
Judging by the report you've sent in just 30 minutes ago, you're currently not using the latest hotfix version of Enscape. As per the reply from my colleague, please kindly make sure to acquire the newest version here. You are on Enscape 3.2.0+63301, but +65063 is already out and fixed the cause of some ongoing crashes.
If that doesn't help, please send us a further Feedback Report. Thanks a lot in advance!
I checked at about and it sad it is the latest version, but I did install it again from the link you send ... can it be because I use 2 displays - I will disconnect the extra one and try again
