Error Loading Asset Libray

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.
  • Every new version of Enscape I've tried to install after 3.0.0+39546, the asset library won't load anymore. The window comes up like it's opening, but then it just churns and never does anything (both in Sketchup and Revit). Thus I've been forced to revert to 3.0 in order to still have access to it. I'm wondering if it's related to the fact that I checked to download the offline asset library in 3.0 and there's something incompatible with the 3.1+ versions of Enscape? I tried deleting the asset folder entirely to see if that would make a difference, but then it just came up with a warning that the library location was missing. I also tried uninstalling Enscape and doing a clean install but that didn't make a difference either. I don't know how to get out of this loop. Should I delete my Enscape Documents folder as well?

    • Official Post

    TowerPower , I'm sorry to hear about that - I've consulted our developers accordingly to ask if there are any further steps required to completely uninstall Enscape such as removing specific registry files and such, but there aren't any related directly to the Asset Library or Offline Asset Library.

    In this case, the next logical step is to request a Feedback report from your machine:…sing-the-feedback-button/

    Best case the log files directly show us the issue, otherwise, we'll have to dig deeper, so the report would be very helpful overall.

    Just one more request: Please also include a link to this thread in the Feedback submission form so that my team knows directly what to look for regarding your problem.

    Thank you!