Rhino Unable to load Enscape.Rhino7.plugin.dll

Hi,

This morning a couple of users reported that Enscape would not load. (see attached screenshot)
Trying to re-enable the plugin via tools>options>plugins does not work.

From the Rhino logs I get this result:

2021.09.27 10:03:49.392 +02:00 [1] | INFO | Rhino plugin starting...

2021.09.27 10:03:49.405 +02:00 [1] | INFO | AppDomain: DefaultDomain

2021.09.27 10:03:49.407 +02:00 [1] | INFO | Enscape directory: C:\Program Files\Enscape

2021.09.27 10:03:49.409 +02:00 [1] | INFO | Enscape version: 3.1.0+51316

2021.09.27 10:03:49.413 +02:00 [1] | INFO | Renderer version: 3.1.0.2489-g2c997ef

2021.09.27 10:03:49.415 +02:00 [1] | INFO | Rhino version: Rhino 7 SR 7 (7.7.21160.5001)

2021.09.27 10:03:55.392 +02:00 [1] | ERROR | Failed to load C:\Program Files\Enscape\Renderer\Bin64\Enscape.dll: 5 (Access is denied)

2021.09.27 10:03:55.405 +02:00 [1] | ERROR | Could not create StartupUserAction

System.NullReferenceException: Object reference not set to an instance of an object.

at cfb91d713211f1fb8ef6597e707af15170.cfb91d713211f1fb8ef6597e707af1517.Enscape_GetSupportedGPUFeatureFlags(c19c2bf3a2a926863c4b6d6a893357d76& )

at A.c1a192c4a8f1551c6060cc3be3159557f.cf3c9dd759c8ad262f94c762f229dc578(c19c2bf3a2a926863c4b6d6a893357d76& c82738b034c555ef299c045c070908424)

at A.cf20a75dc311ba465c8c41f4caf698042.c071e33b8fd8415530172c684a472ab2d()

at Enscape.Gui.ClickTracking.StartupActionCreator.GetGpuFeatures()

at Enscape.Gui.ClickTracking.StartupActionCreator.CreateStartupAction()

at Enscape.Gui.ClickTracking.UserActionCollector.GenerateStartupAction()

2021.09.27 10:03:55.422 +02:00 [1] | ERROR | Failed to load C:\Program Files\Enscape\Renderer\Bin64\Enscape.dll: 5 (Access is denied)

2021.09.27 10:03:55.431 +02:00 [1] | ERROR | Error starting Rhino plugin

System.NullReferenceException: Object reference not set to an instance of an object.

at cfb91d713211f1fb8ef6597e707af15170.cfb91d713211f1fb8ef6597e707af1517.Enscape_GetSupportedGPUFeatureFlags(c19c2bf3a2a926863c4b6d6a893357d76& )

at A.c1a192c4a8f1551c6060cc3be3159557f.cf3c9dd759c8ad262f94c762f229dc578(c19c2bf3a2a926863c4b6d6a893357d76& c82738b034c555ef299c045c070908424)

at A.cf20a75dc311ba465c8c41f4caf698042.c071e33b8fd8415530172c684a472ab2d()

at A.c465bddba284d794e6724e7a5ae87c3cb.ca9ddf2562bb409b741e1c4cf0c989362(IUnityContainer c27949a57a8be28ceee6ededfa20ca2d2)

at Enscape.Gui.Bootstrapping.UiBootstrapper.Load(IUnityContainer container)

at A.cfb744de6e77e0b215e16b5ca8bdf6064.Load(IUnityContainer container)

at A.cfcc5946133fcb263a5fc7a82fd474cf3.c5f93114621dbaf541c4258c0d6d3d2af(Action`1 cb5849903892a10502ffb46ca23aed9c5)

I get the same result in Sketchup

2021.09.27 10:06:18.030 +02:00 [1] | INFO | SketchUp plugin starting...

2021.09.27 10:06:18.140 +02:00 [1] | INFO | AppDomain: SketchupPlugin

2021.09.27 10:06:18.141 +02:00 [1] | INFO | Enscape directory: C:\Program Files\Enscape

2021.09.27 10:06:18.157 +02:00 [1] | INFO | Enscape version: 3.1.0+51316

2021.09.27 10:06:18.160 +02:00 [1] | INFO | Renderer version: 3.1.0.2489-g2c997ef

2021.09.27 10:06:18.161 +02:00 [1] | INFO | SketchUp version: SketchUp Pro 19.2.222

2021.09.27 10:06:18.162 +02:00 [1] | INFO | Main window: Untitled - SketchUp Pro 2019

2021.09.27 10:06:18.164 +02:00 [1] | INFO | CLR Version: 4.0.30319.42000

2021.09.27 10:06:18.166 +02:00 [1] | INFO | .NET Framework Version: 528372

2021.09.27 10:06:18.169 +02:00 [1] | INFO | v2.0.50727 2.0.50727.4927 SP 2

2021.09.27 10:06:18.170 +02:00 [1] | INFO | v3.0 3.0.30729.4926 SP 2

2021.09.27 10:06:18.171 +02:00 [1] | INFO | v3.5 3.5.30729.4926 SP 1

2021.09.27 10:06:18.172 +02:00 [1] | INFO | v4

2021.09.27 10:06:18.174 +02:00 [1] | INFO | Client 4.8.04084

2021.09.27 10:06:18.175 +02:00 [1] | INFO | Full 4.8.04084

2021.09.27 10:06:18.177 +02:00 [1] | INFO | v4.0

2021.09.27 10:06:18.178 +02:00 [1] | INFO | Client 4.0.0.0

2021.09.27 10:06:24.727 +02:00 [1] | ERROR | Failed to load C:\Program Files\Enscape\Renderer\Bin64\Enscape.dll: 5 (Access is denied)

2021.09.27 10:06:24.765 +02:00 [1] | ERROR | Could not create StartupUserAction

System.NullReferenceException: Object reference not set to an instance of an object.

at cfb91d713211f1fb8ef6597e707af15170.cfb91d713211f1fb8ef6597e707af1517.Enscape_GetSupportedGPUFeatureFlags(c19c2bf3a2a926863c4b6d6a893357d76& )

at A.c1a192c4a8f1551c6060cc3be3159557f.cf3c9dd759c8ad262f94c762f229dc578(c19c2bf3a2a926863c4b6d6a893357d76& c82738b034c555ef299c045c070908424)

at A.cf20a75dc311ba465c8c41f4caf698042.c071e33b8fd8415530172c684a472ab2d()

at Enscape.Gui.ClickTracking.StartupActionCreator.GetGpuFeatures()

at Enscape.Gui.ClickTracking.StartupActionCreator.CreateStartupAction()

at Enscape.Gui.ClickTracking.UserActionCollector.GenerateStartupAction()

2021.09.27 10:06:24.778 +02:00 [1] | ERROR | Failed to load C:\Program Files\Enscape\Renderer\Bin64\Enscape.dll: 5 (Access is denied)

I hope there is an easy fix for this? reinstalling on 60 machines is not a happy outlook.

Quote from Demian Gutberlet

Thanks a lot for your report as well karresenbrands . If you have not already, please also definitely send us a Feedback report as described here too - doing that will create a dedicated Crash/Bug-Case in our Support system which can then be closer analyzed by our developers. This way you will also receive a dedicated solution (or at least troubleshooting steps) via your e-mail then so keep your eyes peeled for that. Thanks a lot in advance!

Hi Demian, sorry for the late reply, due to personal circumstances I was not able to reply earier. On the 27th I opted to deploy the latest version of Enscape that was available at that moment, this solved our issue.