Mac Support Main Overview Thread

  • Sorry, I was kidding.


    I did not test the Mac Beta so far (as I use Vectorworks or Bricscad)

    but I am pretty sure there would not be any problem on my M1 Mini,

    as long a Macbook Air M1 is recommended.


    The Mac Mini seems to just be forgotten in the Spec Sheet.

  • Just looking to upgrade my M1 MacBook Air 2020 and have a budget of about £2.5k.


    Need it to be a laptop and want to stick with Apple. This is for use with Sketchup Pro, producing occasional mainly architectural renders, small to medium internal and external scenes, of mainly residential buildings.


    I have priced up the 2 following/attached Specs on Apple Store. Is it a no brainer that the M1 Pro 14" with higher CPU, GPU and RAM, will perform better than the M2 Pro 13"? Or will pushing the boat out by another £600, make a markable noticeable difference (M1 Max with 64GB RAM)??


    I'm not worried about display size, as use an external/secondary display.


    Thanks!


  • Hi guys!

    I've a win license. On my NEW Macbook M1 pro (16/16), I can work only in demo mode.

    Could I use the same license of window machine? and where I could download the workable app? Or it's the same and I've just to add a license number?

    Thank you.


    L.


    PS Under M1 pro 16GB 16 GPU, works fine, although it isn't a speed daemon, of course, but it does works.

  • Hi Toscano - no you can’t unfortunately with a demo/trial license. I enquired about this with Enscape and they told me that I would need to register another email address to obtain a separate demo license for Windows (I’m also on MacBook M1).

  • I've a win license. On my NEW Macbook M1 pro (16/16), I can work only in demo mode.

    Could I use the same license of window machine? and where I could download the workable app? Or it's the same and I've just to add a license number?

    Thank you.

    Hi Toscano,


    great to hear that you like Enscape on your Mac.

    Our full licenses are platform agnostic, meaning that they work on both Windows and Mac. If you have two seats in your full license you can even use it at the same time on both machines. With one seat in the license we highly recommend a floating license if you want to switch from machine to machine regularly.

    Once you have put in your valid license on your MBP Enscape should work as intended. Nevertheless, it would always be a good idea to check if there are any updates available.


    I hope this information was useful to you.

  • Hi suguru,


    By any chance, do you happen to have Monterey Beta as an OS ? I ask because I spent days figuring out that the root cause for all my issues (multiple crashes of the app, of macOS, multiple kernel panics, and even DFSFileProviderExtension errors) were due to my being on MacOS Monterey beta channel .


    Once I reverted to stable release (currently Monterey 12.6), everything works like a charm. I can even bake some renderings now, which was impossible less than an hour ago.


    my config :

    MacBook Pro 14 2021

    Apple M1 Max 10-Core/GPU32-Core 64 GB

  • Hi suguru,


    thank you for the message and inquiry.

    We limit testing Enscape on BETA OS installations because the manufacturer´s code is not yet fixed and can change at any time. Every fix or workaround on our side would cost us a lot of time to figure out while the code basis for the problem in the BETA OS could be changed by then.

    We are currently facing this problem with Encape crashing regularly in the BETA of the upcoming Ventura OS for Mac and it is extremely hard to find a fix for the problem since Apple puts up some strict walls that make it hard to access helpful information on the reliability and performance of third party apps. For this reason we discourage our users to put production workflow installations on machines that run either BETA OS or non-stable clients of Enscape itself. Reliability is limited in these situations. We hope for you understanding. And good to hear that Enscape runs well for you on stable 12.6! Thank you for this feedback.