Mac Support Main Overview Thread

Please cast your votes in our two ongoing feedback polls here and here!
  • I too am experiencing frustration with multiple crashes and the lack of functionality of the Mac version of Enscape+Sketchup. I downloaded a custom asset collection from TurboSquid as a OBJ file. It was expensive. In the Enscape Asset Library, There is no path for adding custom assets. What am I missing? Is this a feature that is not available on the Mac version of Enscape for Sketchup? That is a critical flaw. If we as Mac users don't have access to importing custom assets into the Enscape Asset Library, then I have to ask the very serious question "Is Enscape even the right rendering software for me?". Why would I even buy this program if it lacks critical functionality that other rendering softwares offer?

    I am still waiting for an answer to this question that I have asked in multiple threads. Crickets......

    Please help. We have real deadlines, on real projects. Us Mac users are running out of patience. Thank you.

    Please see my reply in the other thread of yours - At least currently I'm afraid there is no way to add custom Assets, but this is also a functionality which will be added of course, as the goal is to still reach feature parity as quickly as possible.

  • I'd like to find out when the full light source function buttons will be available for the mac version. I started with enscape window version and am finding that some of the light source function buttons that's available in window are not available in the mac version (i.e. Sphere and line, disk lights are missing in the mac version). These are the basic functions used to create general and ambience lighting for interior spaces. I'm now handicapped by not being able to create moods in interiors like i used to.. Can anyone educate me how you create general lighting in a room using the "spot light" and "rect light" button functions. Clearly as you can see from the labels - these are clearly not meant for general lighting as their names implies. Enscape for mac should have been a beta version and members shouldn't be charged full price similar to the window version with the many lacks in functionalities.

    I've also sent in the request and queries to the "Enscape support" months ago and still have not heard from anyone. I share the pain and frustration of many here and in earlier forum on this topic. I'm also sensing the many frustrations arising.. Can Enscape support please help address these inadequacies please and let us know when the missing functions will be available or can we get our money back.... Thanks.

  • It's been over a year now and unfortunately still no video support for flythroughs. And, they're increasing the price! 🤦‍♂️