Rendering stuck at 0%

  • I have submitted this to the help desk however they seem to be in Germany so the response time is long. Hoping someone will have a solution here, quicker, as we need to get these renderings completed. Here is the situation.....


    - no issues opening or using enscape. Updates to the revit model update in enscape with typical lag times.

    - when we hit batch render or screenshot, we run into problems....

    - we are able to select where to save the files

    - enscape starts the rendering and the progress window appears

    - the progress window freezes at 0%

    - we are able to hit cancel and work in revit

    - enscape will not open again (says an enscape window is already open)

    - we have to close revit completely in order to open enscape again



    - graphics card has been updated

    - RTX is disabled

    - computer has been restarted.

    - using Revit 2022

    - using enscape 3.2.0-preview.5+57421


    We encountered this error on 2 days ago so getting desperate for a solution.


    Hopefully someone has some ideas....

  • LMichaud , in the first instance, you can also try our preview 6 or our stable latest release instead - In this case, if you haven't already, please also send in a Feedback report with your logs. I am not sure if you only submitted a text or a report right away.


    Furthermore, does it generally help if you reduce the capture resolution of the renderings before exporting? Which graphics card are you currently making use of?

  • have absolutely same problem in sketchup with enscape/

    can send Feedback report with logs, cause it stops completley

    we are able to select where to save the files

    -enscape starts the rendering and the progress window appears

    the progress window freezes at 0%

    have to close SketchUp completely in order to open enscape again

    reducing the capture resolution of the renderings before exportin with no result

  • Thanks a lot.


    A Feedback report with logs would be great - You can also gladly send me the e-mail used to submit the report via a DM  LMichaud  Kseniia KC and I'll check out the feedback directly.

  • Hey HomeboY , if you haven't, please also send us a report - Thank you in advance.

    Hi,


    Yes, I e-mailed you the revit file so I hope you can help me find the problem. I just had a thought, could too much of high resolution textures create this issue? Or archvision rpcs? I noticed when I'm editing 6k-textures in the enscape material editor it runs really really slow.

  • Thanks a lot HomeboY , I just had a look into your case and one of my colleagues will reply back to again very soon - And in this case, at least performance issues may boil down to the high-resolution textures partially and you can gladly temporarily at least import lower-resolution versions of them instead to see if this improves this behavior.


    We should also know more after we had a look at the project and/or after forwarding your case to our developers as well.

  • Thanks a lot HomeboY , I just had a look into your case and one of my colleagues will reply back to again very soon - And in this case, at least performance issues may boil down to the high-resolution textures partially and you can gladly temporarily at least import lower-resolution versions of them instead to see if this improves this behavior.


    We should also know more after we had a look at the project and/or after forwarding your case to our developers as well.

    Thank you for answering :)