Hi guys, i was wondering what i done wrong with offline asset.
everytime i download the asset, and try to use it.
i will always end up with error warning when rendering.
I will attach the error Code.
anyone, help please?
Offline Asset Not working
- Hart
- Thread is Unresolved
Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
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Hey Hart , in this case, first off please be so kind as to send in a feedback report as detailed here.
Did you also try re-downloading the Offline Library entirely?
Besides that, do you generally experience any connectivity issues internet wise, or not at all? Perhaps you're also connecting to the internet via a proxy?
Alongside, especially if you do not use a proxy, it can't hurt to set the following URL exceptions that are for connection to the Enscape Asset Library, Web Standalone, Panoramas, and Feedback services. The port number should be set to listen on port ‘443‘ with the protocol being set to TCP (http and https):
https://asset-assetbucket-1bin…u-central-1.amazonaws.com
https://feedback-feedbackbucke…u-central-1.amazonaws.com
https://panorama-panoramabucke…u-central-1.amazonaws.com
https://enscape-mobile-runtime.s3.eu-central-1.amazonaws.com
https://webstandalone-raws3-p2…u-central-1.amazonaws.com
https://webstandalone-bundles3…u-central-1.amazonaws.com
https://d89dadn4mbgrv.cloudfront.net
Your system administrator should be able to assist you further with setting them up in case there are any complications.
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Hi Demian, thank you so much for the solution.
i already add exception The Url you provided.
It does boost the online asset menu.
But for the offline asset, it just doesnt working at all.
Is there a way to download enscape offline asset library thru website or any others sources?
Im from indonesia, my connection are good, but seems like the server just way too far away.
the upload speed are 200mbps, download at 50mbps. -
I'm sorry to hear about that Hart - I will package and send you an offline Asset Library as soon as possible. For the future in order to resolve this, if you haven't done so already, please also definitely send us a Feedback report as detailed here since the log files submitted may very well further help us with identifying the cause behind this problem. Thank you!
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Thank you so much sir, much appreciated.
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I'm sorry to hear about that Hart - I will package and send you an offline Asset Library as soon as possible. For the future in order to resolve this, if you haven't done so already, please also definitely send us a Feedback report as detailed here since the log files submitted may very well further help us with identifying the cause behind this problem. Thank you!
Please Demian Gutberlet also package and send me an offline Asset Library as soon as possible. i had this issue for from the time i subscribed to enscape which was on fab 2021 and it drove me away from escape to other software due to that issue.
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I have sent you a DM with the links.
Grateful if you could forward me that link for 3,5
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Hi Rick Marx I am having a similar issue using the latest version of Enscape with Vectorworks 2023. The "Offline Asset Library" dialogue box is greyed out and there is no ability to interact with it. Please see the attached image of this dialogue box. The directory option is outlined in red, so presumably it wants me to choose a download location, but I'm unable to do so. Presumably the first step would be to download this asset library from another source, but I'm not sure this will solve the issue of not being able to source my assets from a local file. If you could, please DM me a download link as well and let me know your thoughts on how to solve the broader issue of the dead dialogue box. Thank you.
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casey_marpa , thanks for your inquiry.
In this case have you already tried clicking on the folder icon at hand in that dialogue? Doing so should allow you to simply specify a directory on your Mac to which our offline Assets are then being saved to after clicking the "Download" button. From there on you should be able to make use of our Assets without an active internet connection as well.
If there are any further questions or issues that arise please let me know.