Hello, i keep getting this error i'm from Egypt
Unable to access the asset library
- Ahmed Sabrah
- Thread is Unresolved
Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
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I'm sorry to hear about that Ahmed Sabrah .
Is there any chance what so ever you’re connected to the internet via a proxy server?
In that case, you might need to configure your proxy settings. You can do that by opening the General Settings window and selecting the Network option. Click the Edit Proxy Settings button, which will open the Enscape Proxy Server window. Then un-check the Use System Default checkbox to allow your proxy server details to be entered. You may need to ask your IT Administrator what information you need to fill out in these fields.
If, however, you're not connected to a proxy server, another possibility is that your firewall is blocking Enscape from connecting to our Asset Library server. Please set the following URL exceptions, that are for connection to the Enscape Asset Library, Web Standalone, Panoramas, and Feedback services, to listen on port ‘443‘ with protocol set to TCP (http and https):
https://asset-assetbucket-1binh6y04tlmk.s3.eu-central-1.amazonaws.com
https://feedback-feedbackbucket-kqjsgygrcfpd.s3.eu-central-1.amazonaws.com
https://panorama-panoramabucket-17m6l0kcpd6x2.s3.eu-central-1.amazonaws.com
https://enscape-mobile-runtime.s3.eu-central-1.amazonaws.com
https://webstandalone-raws3-p2dyeqrxcbok.s3.eu-central-1.amazonaws.com
https://webstandalone-bundles3-17tmvx8yf2hr9.s3.eu-central-1.amazonaws.com
Should you be really unsure about how to setup the details provided above, let me know and definitley send us a Feedback report and kindly make sure to include a link to this thread in the submission form for context and reference. Thank you!
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I've tried this and it didn't work then i reinstalled enscape and now i cant activate the license too
I'm sorry to hear about that Ahmed Sabrah .
Is there any chance what so ever you’re connected to the internet via a proxy server?
In that case, you might need to configure your proxy settings. You can do that by opening the General Settings window and selecting the Network option. Click the Edit Proxy Settings button, which will open the Enscape Proxy Server window. Then un-check the Use System Default checkbox to allow your proxy server details to be entered. You may need to ask your IT Administrator what information you need to fill out in these fields.
If, however, you're not connected to a proxy server, another possibility is that your firewall is blocking Enscape from connecting to our Asset Library server. Please set the following URL exceptions, that are for connection to the Enscape Asset Library, Web Standalone, Panoramas, and Feedback services, to listen on port ‘443‘ with protocol set to TCP (http and https):
https://asset-assetbucket-1binh6y04tlmk.s3.eu-central-1.amazonaws.com
https://feedback-feedbackbucket-kqjsgygrcfpd.s3.eu-central-1.amazonaws.com
https://panorama-panoramabucket-17m6l0kcpd6x2.s3.eu-central-1.amazonaws.com
https://enscape-mobile-runtime.s3.eu-central-1.amazonaws.com
https://webstandalone-raws3-p2dyeqrxcbok.s3.eu-central-1.amazonaws.com
https://webstandalone-bundles3-17tmvx8yf2hr9.s3.eu-central-1.amazonaws.com
Should you be really unsure about how to setup the details provided above, let me know and definitley send us a Feedback report and kindly make sure to include a link to this thread in the submission form for context and reference. Thank you!