GPU problems with my Acer Nitro 5

1st Official Post

    Hi all,

    just got Acer Nitro 5 ( Ryzen 7 5800H, 16 GB RAM, RTX 3070 8 GB.

    I use Sketchup 2021 Pro with Enscape-3.2.0+65063., and whatever I try I just can't get Enscape to use RTX 3070, it starts with loading scene and gets to 5%, and that window disappear.

    I am left with the Enscape window which says it loading but nothing happens.

    When I check General Settings, under Rendering all Hardware-accelerated Ray Tracing options are grayed out.


    Does anyone have some suggestions hot to fix this?

    Hi, and thank you for your suggestion.

    Yes NVidia GPU is on the latest drivers.

    I ended up fixing it by installing just MS drivers for ADM APU.


    For now, this will be the solution, I will try to see what has gone wrong later this month since it is my work laptop, and don´t have time to spare investigating the cause.

    • Official Post

    namim3d , you can always also send us a Feedback Report in case you run into any such issues again. This way through your log files and machine information we can identify the exact cause behind this problem. Much appreciated!