License Promotion email "(SAAALE! 22% off...) - not for existing licenses

    Saw the promo email about the 22% off annual subscription sale. IMMEDIATELY thought I'd take advantage and re-up my existing annual license. However, support tells me it is not for existing customers on an already active annual subscription. It's also in the itty bitty footer text in the email for those of you with a magnifying glass ;).


    Support Response:

    "The 22% discount is valid for a limited time only. It can't be used for renewals or existing subscriptions nor new purchases after February 22. If you are looking for offers after this date, sign up for our newsletter for product news, updates, and offers here."


        - I received the email because I am already signed up for the newsletter....anyone else see the irony here?


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    IMO, the 22% off promo price for a fixed seat annual license is ~$375 and I think it a reasonable price- and should be the standard. Though, it should be floating- but I digress...


    Anyway, as an existing customer, I find it a negative experience to receive a "promotion" email from marketing and then find out later it's not for loyal customers like myself.

    I had the exact same reaction when I saw that promo email. We've been customers for about 4 years. How about a loyalty discount? I was debating cancelling our existing license subscriptions and starting a new license subscription under a new account...

    I really hate when companies have deals for new customers but not their existing ones. ISP/Telco do this all the time.

    Quote from BSG

    I had the exact same reaction when I saw that promo email. We've been customers for about 4 years. How about a loyalty discount? I was debating cancelling our existing license subscriptions and starting a new license subscription under a new account...

    I really hate when companies have deals for new customers but not their existing ones. ISP/Telco do this all the time.

    I've been vocal about the price increase recently. I hate to see a company grow and begin to squeeze a customer base. Can't fault them for running a business for profit, but it's certainly cheaper to retain a customer than market for a new one. IMO, a loyal user base is worth more than simple money. Just makes me keep more of an eye on the competition.


    I'm a big proponent for Enscape, just don't want to see it get larger and larger and make more corporate-type moves. I have my reservations still about the Chaos "merger."

    I 'had' a neutral feeling about the acquisition. Sad to see it go...


    "Imagine what if they honored their loyal first customer base; 5 yr customer 25%/ 4 yr = 20%/ 3 yr = ...

    NOW THAT WOULD BE A ROCK SOLID MASTER CLASS OF CUSTOMER LOYALTY"

    I also keep getting the promo emails while I'm dealing with an inability to pay for my licenses through the site, and they won't shut our license down because they are such a great company. But that also keeps us from the 22% deal.


    They work on this software and I appreciate that. It's worth the recent bumps, however there will be a limit we won't cross. Now, add ability to show Point Clouds and watch people open wallets.