I teach Enscape at Bellevue College near Seattle, Washington. In the past, when my students have ordered their Academic Licenses, they have received them immediately. However, this quarter, there were a small group of students who reported getting no response when they submitted. Some of these were tracked down to finding their information in junkmail, etc. However, we could not determine what happened with the others. This seems to be a new issue. Any general ideas of what might be happening or how students should troubleshoot?