Can't log into Website

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.
  • Hi

    I'm trying to log into the enscape website as I uninstalled it due to it being stuck on the loading screen, and now I can't log into the website!

    When I click the button in the top right corner I get this message

    {"statusCode":400,"error":"Bad Request","message":"Invalid cookie value"}

    This comes up on a blank white window!

    Any help would be greatly appreciated. I tried to google it but made no sense to me haha



  • Rick Marx

    Approved the thread.
    • Official Post

    First off, please try a different browser, and or try to clear your cache/cookies - If you don't know how to do that, please let me know which browser you are mainly using and I can assist you further. Perhaps this problem has also resolved itself by now? :)

    Let me know, thanks in advance.