BUG : Windows and other transparent objects don't appear. They are missing in the Enscape model.

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    Hello,

    My colleague has a Radeon Pro WX4150 inside a DELL Laptopr Precision 7520 and after installing Enscape, the software worked fine. Then suddenly it appears that a bug has appeared, and the windows do not show in the Enscape view.

    We have tried re-installing the graphic drivers and rebooting but with no success.

    How can we solve this ?

    JSANDERS Im sorry to hear about this issue.

    In such a case please send in feedback via the [Feedback] button in the Enscape ribbon of Revit including the log files.

    A short description about the steps you performed previous to crash would be welcomed as well.


    This way we get all needed information to analyze it:

    • Windows Os
    • Revit version
    • Enscape version
    • Driver version
    • Affected project
    • process loggings
    • and more.

    JSANDERS , is this problem of yours still persisting? Maybe you've already sent in feedback and got support?

    buttons129 , I'm sorry to hear about that. Could you please try our latest preview, since this behaviour should very well be resolved already - please let me know in case it isn't and be so very kind as to send us some feedback as well. Thanks!