Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
Uninstall any version of Enscape on your machine still present, then re-install our software using the latest installer, this time installing Enscape for all users on that computer too:
If that doesn't do the trick, then please submit a Feedback report with your logs, if you have access to the Feedback button in the first place. If not, let me know! Thanks a lot in advance.