vk::queue::submit: errordevicelost at queue submit

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  • Cannot render anymore. Everything worked fine until this morning. My system:


    Windows 10 Pro (21H2)

    AMD Ryzen 9 5950x

    32GB of DDR4-3600 CL16-19-19-39 from Trident Z Neo

    AMD 6800XT

    1TB WD_BLACK SN850 NVMe™ SSD


    I've tried this with smart access memory disabled (as it always was) and enabled.

    All windows, cpu and gpu updates are installed. I have Sketchup Pro 2021 and most recent version of Endscape. I've even tried with an older version of Endscape since that has gotten me out of a jam before but now nothing renders.


    I have clients waiting on renders and this is unacceptable. I'm seriously thinking of going with another renderer at this point. So many problems with this.

    • Official Post

    PCastro , I am very sorry to hear about that - We have also already received your Feedback Report and are looking into it. You will receive a dedicated response/solution through the created case/report of yours as soon as possible.


    Meanwhile, does it make a difference if you (temporarily) reduce the project in complexity, and/or are you successful with running smaller scenes? Is there anything else you can think of that might have changed before Enscape became unusable?

    In any case, we're able to give you a definite answer through the report as mentioned too so please stay tuned for that.

  • I am having the same issue with the error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit.


    Device name DESKYOP-A8RTPCI

    Processor 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz

    Installed RAM 32.0 GB (31.8 GB usable)

    Device ID DEC831CD-F1CF-4695-9BB1-38C0F8E2A663

    Product ID 00330-71290-00002-AAOEM

    System type 64-bit operating system, x64-based processor

    Pen and touch Pen support

    • Official Post

    Please make sure you also have a dedicated GPU built into your system, which meets our system requirements.


    If you simply haven't listed it here, then make sure the drivers for your card are fully up to date please, as that also helped with the prior case.


    Feel free to get back to me if any further questions or problems come up. :)

  • Is this the information you need.


    Name NVIDIA GeForce RTX 3080

    PNP Device ID PCI\VEN_10DE&DEV_2216&SUBSYS_389B1462&REV_A1\4&39FDDC03&0&0008

    Adapter Type NVIDIA GeForce RTX 3080, NVIDIA compatible

    Adapter Description NVIDIA GeForce RTX 3080

    Adapter RAM (1,048,576) bytes

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll

    Driver Version 31.0.15.1694

    INF File oem78.inf (Section071 section)

    Color Planes Not Available

    Color Table Entries 4294967296

    Resolution 1920 x 1080 x 60 hertz

    Bits/Pixel 32

    Memory Address 0xA0000000-0xA0FFFFFF

    Memory Address 0x0000-0xFFFFFFF

    Memory Address 0x10000000-0x11FFFFFF

    I/O Port 0x00004000-0x0000407F

    IRQ Channel IRQ 4294967279

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_47917A79B8C7FD22\NVLDDMKM.SYS (31.0.15.1694, 41.72 MB (43,743,736 bytes), 8/10/2022 7:50 AM)

    • Official Post

    I have one display adaptor which says NVIDIA GeForce RTX 3080

    In this case, please make sure to acquire and install the latest drivers for this card:

    https://www.nvidia.com/Download/index.aspx


    Let me know if that doesn't do the trick.

  • This issue is related with Vulkan plugin (Vulkan is beta released for NVIDIA Graphics), usual this error show up with big projects, after I installed the Enscape 3.1 and Sketchup 2021 the error no longer was showed, it might work with Enscape 3.2, but not quite sure because I haven't tested yet


    Try to wait the 3.5 Enscape came or Vulkan Runtime 1.4 (LunarXchange (lunarg.com ) to see the error have been fixed, I tried the 3.3 Enscape and still had the same issue.


    Hope everyone undestood and take care dudes, wish you a wonderful weekend, take care and see you on the other side. :thumbsup:

  • I was having this same issue after installing v.3.4.1. Using the plugin for Sketchup 2022 with NVIDIA Quadro RTX 4000 card.


    Admittedly, it was crashing on a pretty large model.


    Once I reverted back to version 3.3.2 I'm no longer having any trouble rendering my stills. Like Eliveton_SS, i'll wait for the next version comes out to update

  • Last week I tried the 3.3.1 Enscape and Sketchup 2022 and works fine either, just make sure there are no leftovers in %APPDATA%\Enscape , %LOCALAPPDATA%\Enscape or in the plugin's folder before installing another Enscape version


    For who is using the Enscape 3.4 try the new version of Vulkan, just drop today, maybe it can help https://sdk.lunarg.com/sdk/dow…T-1.3.224.1-Installer.exe

  • Hi! Same issue here with the newest version of endscape! Tried downgrading to older version and updated all my drivers! (my son double checked so I'm sure that its updated) It would be wonderfull to gain some insight into why this is happening. The file is only 196mb and doesn't use any overly high resolution textures. Other projects work fine but one in particular triggers this message.


    Specs:

    16gb RAM

    Nvidia GTX 1070
    AMD Ryzen 5 1600X

  • Hi! Same issue here with the newest version of endscape! Tried downgrading to older version and updated all my drivers! (my son double checked so I'm sure that its updated) It would be wonderfull to gain some insight into why this is happening. The file is only 196mb and doesn't use any overly high resolution textures. Other projects work fine but one in particular triggers this message.


    Specs:

    16gb RAM

    Nvidia GTX 1070
    AMD Ryzen 5 1600X

    Make sure to remove leftovers from %APPDATA%\Enscape , %LOCALAPPDATA%\Enscape, after unistalling the Enscape and before installing older versions, Did you try it? if it does not help you any make sure to visit the following link and update your Vulkan Plugin https://sdk.lunarg.com/sdk/dow…T-1.3.231.1-Installer.exe

  • Make sure to remove leftovers from %APPDATA%\Enscape , %LOCALAPPDATA%\Enscape, after unistalling the Enscape and before installing older versions, Did you try it? if it does not help you any make sure to visit the following link and update your Vulkan Plugin https://sdk.lunarg.com/sdk/dow…T-1.3.231.1-Installer.exe

    The smart people of Enscape looked in to my feedback report and recognized this bug. Apparently it will be fixed in the next update. By using your tip (to copy my project and make it a lot lighter (from 196.000 mb to 134.000) by removing a lot of components, I could at least make some stills. For now I'm good with this work around. I'll try waiting for the update, since I'm not overly file-clearing-savvy... ;) But thanks so much for your insights!

  • The smart people of Enscape looked in to my feedback report and recognized this bug. Apparently it will be fixed in the next update. By using your tip (to copy my project and make it a lot lighter (from 196.000 mb to 134.000) by removing a lot of components, I could at least make some stills. For now I'm good with this work around. I'll try waiting for the update, since I'm not overly file-clearing-savvy... ;) But thanks so much for your insights!

    Update: The smaller file eventually, was not workable so I followed the Enscape instructions on how the deinstall and reinstall a preview Enscape version they send me after I send in an file report from within Enscape. (including the removal of the %appdata% etc, I did it all) and now it works great again. And I'm proud of myself since I'm a lot more computer savvy then I thought! :saint:

    • Official Post

    Hello I am having the Vulkan Error issue when starting Enscape. I have tried updating drivers and the newest version of Enscape and still the software crashes upon startup.

    Hi josh@revolution , I'm sorry to hear about that - In such a case of crashing you can always click the first button in the prompt at hand to submit us a dedicated feedback report with your logs and we can look into this further.


    Alternatively you can also make use of the feedback button directly of course:

    https://enscape3d.com/communit…sing-the-feedback-button/


    Thanks a lot in advance.

    • Official Post

    Hi Demian Gutberlet , I have already submitted a few of those logs via the feedback as the prompt option will not complete when I try clicking it.

    That should be very helpful, thank you. You'll receive a reply from one of my colleagues rather soon.