May 16th 2022 #2 Okanlahan , right away just to make sure, you are using which OS currently, is it Windows 10 or Windows 11? Also, does this occur with any model, or is it just with specific / some specific model files?
May 16th 2022 #3 I am using windows 10, it's working now after I updated my version of escape 3.1 to 3.3
