license key deactivated

Quote from ivanrazon15

Good day! I also got a message that my license key has been deactivated because i have reached my fixed seats limit and when i update my enscape its said that it was deactivated. please help me out! I need this application for me to pass my requirements on friday. Thank you.

here is my machine fingerprint: kEKZyWp6N9cXh1/lRb/ZSYGP48p2KfEl1mw5QK0B23s=

Thanks for your post!

I've reset your license so you should be able to generally use your EDU key again - Please kindly contact education@chaos.com the next time you require any assistance with your student license key/subscription.

Quote from dbtjdwo177

Hello enscape 3d !i am using student license (--.-.--)
i am having trouble using Enscape since i have formatted my computer long days ago. i didn't remove my license before formating computer. so Can you renew my seat please?

It's reset - Please make sure to get in touch with education@chaos.com next time you experience any issues with your student license or in case of any educational requests generally.

Quote from saremilla

Hi,
I would like to reactivate my student license. It is actually valid until 2.November.2024, but it says its deactivated on my account. Could you please help me out here?

Kindly get in touch with education@chaos.com and briefly detail your problem, afterward they'll be able to assist you further accordingly. Thanks a lot in advance.

Quote from NADILLA FEBRIANI

Hello! I'm using students license and I have a new laptop and i wanna remove enscape to the other new one, I already remove the license key but still it say that the license is reached my fixed seats limit. Help me out please!

And this is my Machine fingerprint: ByjJ5xCxcVs/yEDFGgbPKs12/UBQh4j8BG+aSnqrn5w=

I've also reset your license - Please make sure to definitley get in touch with education@chaos.com next time you experience any issues with your student license what so ever.

Quote from Tracey

Hi there,

I have a Fixed Seat License and the account is deactivated. The license details mentions that it is valid to 04/06/2024. I was not aware of the deactivation rule before I reformatted my PC, so the current license key/code is not working.

Machine finger print is 56J3ZCJHHmy/5662qFzFNmhSSBnTKPiGOnrYybeSCQg=

Please help

As I unfortunately cannot locate your license using just the machine fingerprint please also get in touch with our licensing team directly using the help center as detailed here: How do I contact Support? (Which we generally reccomend doing whenever you have any inquiries about your license)

Make sure to either share your license key with them or the e-mail used to purchase Enscape in the first place and they'll be able to help you out.

Thanks a lot in advance.

Quote from Arjeesh

I have a Fixed Seat License and the account is deactivated. The license details mentions that it is valid to November 2024. I was not aware of the deactivation rule before I reformatted my PC, so the current license key/code is not working.

Machine Fingerprint: XObWsdtTmq2etMVHj9klfmfEZwuj+IlG8jEG3FgfrBw=

As per my previous reply, I unfortunately cannot locate a license just based on the machine fingerprint.

In this case whenever you require a dedicated reset of your license, simply get in touch with our licensing team by submitting a request via the help center:

How do I contact Support? - News & FAQ - Enscape Community Forum

Thank you in advance.

CHA , if you haven't already, please be so very kind as to also contact our licensing team in regards to having your license reset:

How do I contact Support?

Thanks a lot in advance for your cooperation.

Quote from bedolaci

hello.,

I can't find the button to deactivate automatic license updates. I don't want to update it now. Please help me with this.

Thank you for your request.

If I understand it correctly I reckon you wish to discontinue your subscription? Should that be the case, by turning off the automatic renewal, you can stop it from renewing. The option to disable auto-renewal is available up to 14 days prior to the renewal date for monthly licenses and 30 days for yearly licenses. You can do so via your Enscape account.

Let me know if there are any further questions.