Sketchup crashing since updating to the Enscape 3.4

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  • So far i've had two users that have updated to version 3.4 and since then, running enscape in certain sketchup files, Enscape window will open up, struggle to run and Sketchup will crash withe a sketchup crash report window. After uninstalling and downgrading to the last version, it's been running without issues. Anyone else running into this? We're running sketchup 2020.

  • Rick Marx

    Approved the thread.
  • I’ve experienced a couple but not reproducible.

    If I reboot then the same model will open and render perfectly.

    This morning I’ve opened, edited end rendered 4 different modes without any problems, on Friday the same model(s) crashed at least twice (but rendered after a reboot)

  • Hi LGIT1


    Welcome to our forum.


    In such cases, please send us a feedback report including the log files as seen here, so we get more information on this issue.


    Please also add a link to this thread in the description.


    Paul Russam


    Have you sent in a report already perhaps, or found any commonality after posting?

  • So far i've had two users that have updated to version 3.4 and since then, running enscape in certain sketchup files, Enscape window will open up, struggle to run and Sketchup will crash withe a sketchup crash report window. After uninstalling and downgrading to the last version, it's been running without issues. Anyone else running into this? We're running sketchup 2020

    What GPU do you have and are you able to recreate the crash?
    I have found that if I get an Enscape crash it's due to a lack in VRam. I have permanently disabled the RTX sun shadows as they use so much VRam. Launch your task manager and view your GPU's "Dedicated GPU Memory" if you are close to maxing it out that is most likely your issue.

  • I have a loading issue since I install 3.4. It take so long to load. It does load eventually but I have to leave it loading overnight. So i use the previous version and everything works fine.

  • Does anyone else have an issue where whenever an upgrade happens a lot of the custom-linked models disappear? Im running into an issue where after upgrading a scene, and then subsequently downgrading because of bugs, have a bunch of my linked assets just not load.