Crash when saving external model

Ted.Vitale · Aug 3rd 2022

I'm finding in the current release build of Enscape 3.4 I'm getting a crash when I right-click a component to save as an Enscape external model I get an immeadiate crash.

Win 10
SketchUp 2018

Enscape-3.4.0+84039

Is anyone else running into this issue?

Kaj Burival · Aug 4th 2022

Hey Ted!
Valid question indeed, and I'm sorry to hear you're running into that issue.

Just to point out this - SU 2018 is no longer officially supported with Enscape 3.4:

I assume you have your reasons not to upgrade SketchUp, am I right? I tested the behavior with SketchUp 21 and it worked fine..

Ted.Vitale · Aug 4th 2022

Yeah, unfortunately, we have some legacy projects that don't work well with 2021 and are much less stable when upgraded (SketchUp issues not Enscape). 3.3 seems to be working just fine, however, so I'll continue with the older version for now and hopefully it will get addressed in some future build. Ill have to test in 2019 to see if the bug persists there as well.

davidgafas · Nov 29th 2022

Quote from Ted.Vitale

I'm finding in the current release build of Enscape 3.4 I'm getting a crash when I right-click a component to save as an Enscape external model I get an immeadiate crash.

Win 10
SketchUp 2018

Enscape-3.4.0+84039

Is anyone else running into this issue?

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I HAVE THE SAME PROBLEM

Demian Gutberlet · Nov 30th 2022

Quote from davidgafas

I HAVE THE SAME PROBLEM

As mentioned by my colleague just above, you're using SketchUp 2018 as well which is not supported anymore. If you have the chance, you can of course upgrade to SketchUp 2019 or beyond.

gm1998 · Dec 1st 2022

I`m having the same problem on Sketchup 2022

Demian Gutberlet · Dec 1st 2022

Quote from gm1998

I`m having the same problem on Sketchup 2022

Please make sure your system meets our requirements - If so, kindly submit us a feedback report with your logs and our support team will get behind those crashes you experience. Thank you in advance.

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