I made a quick decision based on a review to subscribe to Enscape, I was under pressure to get some renderings done quick and I made the leap from V-Ray. I accomplished my initial requirement to complete a project, but I regretted my decision just as quickly.
My first call just to ask questions was met with some neanderthal high pressure salesmen who couldn't tell you anything not on his script. Even after I purchased my subscription staff kept hammering me to subscribe. I finally got them to quit after several attempts to unsubscribe and finally sent their emails to my spam folder. No offer of help or pointers to support links mind you, just SUBSCRIBE!
I think they may have improved their website some, but at first it appeared the site had one and only purpose - get new subscribers. It was almost as if Enscape didn't know what to do with subscribers once they got them. I could hardly find my own account page and subscription. Nothing like AutoCAD or other professional websites, with links for training, support, etc., everywhere you look.
Apart from the software program bugs, the latest insults are:
1) where can I find a plain old fashion email address for support instead of using their funky app? The little 'Support' link at the bottom of the page requires a sub-molecular microscope to find, but clicking the link causes a POS app to 'f's' with my email browser and I stopped. It's hard enough to keep Outlook from glitching to risk that BS. I got it – you got me to subscribe so leave you alone until you can figure out how to run a 1st class company instead of some fly-by-night startup.
2) I did a driver update, and my system crashed and can't re-install my Enscape software key. A totally glitched dialog pops up and tells me I must unregister a user. It won't let me do it from the dialog or anywhere in the program, and the dialog trial button doesn't work either, so the program is unusable. I've been hunting around on the website, and I think I may have finally found out how to 'unregister' myself (or did I just cancel my subscription?), but then I received an email saying I must wait 7 fricken days for it to kick in, that's after already losing a few days with my busy schedule.
Getting on the forum here, I tried to DM a moderator, but I guess I'm getting very impatient because I gave up after 5 or 10 minutes.
The Sketchup/V-Ray learning curve may be like climbing a vertical wall, but now it's clear what path I'm taking.