DeviceLost Error (Sketchup, Enscape 3.4)

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  • Greetings,


    I keep getting this error while trying to launch the app from Sketchup 2022, Enscape version 3.4, model size 116mb.


    Machine specs:


    Processor: AMD Ryzen Threadripper 1920X 12Cores

    RAM : 64 Gb

    Video : 11 Gb RTX 2080 Ti

    OS : windows 10


    I have tested and not the resolution is the cause. Before I ever got this error message, I've restarted the machine. Uninstalled gpu drivers, rolled back to older version, still didn't do the trick, came back to the new driver, nothing.

    Installing 3.4.1 preview doesn't solve a thing, neither 5.0 preview.


    Also I removed several assets from the model before placing them into the scene, still that's not the problem and the model isn't too overloaded, actually low poly with only 3.909.492 faces - it consists of an office complex with most of the entourage objects from Enscape library (trees, lights, cars, some interior furniture etc).


    I don't know what's causing the issue but I never had it, and it's kind of an urgent matter to get it solved.


    Awaiting your input on this, thank you very much.


    L.E. I've been contacted by one of your technical support colleagues and I've been advised to open the scene with an older version of Enscape, in my case 3.3.1, scene opens flawlessly and we can continue working on our scene but we cannot use the camera management tool until we will be able to run a stable version of 3.4.0.

  • florin_nistor

    Changed the title of the thread from “Keep getting this error” to “DeviceLost Error (Sketchup, Enscape 3.4)”.