Let's ask Demian Gutberlet
This is exactly the kind of thing that worries me, zero response. As much as like Enscape it is giving me bad vibes about how it values its customers and whether they're even going to attempt to stay relevant. My staying or going depends on receiving a reasonable response from them - I don't expect them to leak any corporate secrets, just some kind of reassurance would be great.
Anyone who has been in a relationship where the partner withdraws from them and barely speaks recognises when things are coming to an end, I'm getting that feeling now. Don't leave me Enscape, I love you, just think of all the good times we've had together, we can both change!