error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit.

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    Hi!

    I suddenly get this error code when firing up Enscape: error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit.

    Then Sketchup crashes. I'm using the newest version of enscape. Tried downgrading to older version and updated all my drivers! (my son double checked so I'm sure that its updated) It would be wonderful to gain some insight into why this is happening. The file is only 196mb and doesn't use any overly high resolution textures. Other (smaller) projects work fine but one in particular triggers this message. Eventually I deleted a lot of elements in my project, sized the file down to 134.657 KB and that worked.

    But 360's or a walk/fly through aren't possible in this down sized project anymore.

    So, help wanted!


    Thanks, Berber


    Specs:

    16gb RAM

    Nvidia GTX 1070

    AMD Ryzen 5 1600X

    Sketchup 2022 pro

    brbr gvrs - Hi Berber,


    This may be due to your graphics card memory running full I'm afraid while either using/starting Enscape, taking renderings or creating panoramas/videos.


    We can let you know even more after you've submitted us a feedback report with your logs and offer a potential solution/workaround thereafter - This is basically always the best approach when you experience any crashes or problems with Enscape and require support as quickly as possible.


    Thanks a lot in advance!

    Thanks Demian,


    I just submitted the feedback report. Hope to hear soon.


    Berber

    Hi Demian,


    although update of driver for graphic card and Enscape realse 3.4.2, i have same problem. Enscape doen't work in any case now.


    specs :


    - AMD Ryzen 7 5800X 8-core processor

    - 64 GB RAM

    - Nvidia Quadro RTX 4000

    -Revit 2021 / 2022

    Thanks for your report as well!


    We were able to resolve the issue for the previous user too through a feedback report with log files, so please kindly also submit us one:

    https://enscape3d.com/communit…sing-the-feedback-button/


    Kindly let me know once you've done so. :)


    You can in the meantime also disable ray-tracing as that may temporarily help if the scene is too large and your video memory was running full at the time of the crash:


    Thanks a lot in advance.

    I got great and fast help after submitting the feedback report. Enscape send me a preview of a coming update and notes on how to remove the pervious versions from my computer and reinstalling the new one. Now Enscape works like a charm. My first thought, that the issue only came up in larger files, turned out to be false. Good luck!

    After disable ray-tracing Enscape works again perfectly. Thnx for that.

    Hello... after searching and searching on google I found something that worked for me and could be the solution for others that I see that have NASA equipment (i9 -32 RAM + RTX 3090) for whom of course the solution is only deactivating ray tracing doesn't do them any good... (for such a team if I have to turn off that important function) It turns out that maybe at the time of some windows update or the video card driver the function of ray was deactivated "hardware acceleration" ... so just curious I checked and evidently it was disabled, so I not only enabled it but added the programs I use the most and set them to high performance, enable ray tracing, restart the computer crossing fingers and voila I was once again able to render high quality with active ray tracing.


    My PC is a little dinosaur from 2015

    i5 4th gen

    32RAM

    500GB SSD

    RTX 2060


    I really hope that whoever has a better machine than me can solve it too. A hug and greetings from Barranquilla COLOMBIA

    SOLVED!!


    I recently bought a new computer with an NVIDIA RTX 3070 graphics card with 8MB of dedicated Vram. I didn't think I'd encounter any problems with it. However, I attempted to open a 17MB file in Enscape and it would crash every time and give me the error code: "vulkan error: vk::queue::submit: errordevicelost at queue submit".


    I was prompted to update all drivers for graphics card, enscape, windows, etc. I did and nothing worked. I traded emails with Enscape tech support for a week and a half with no improvement. The most perplexing thing about it is I have another older computer at my office that opens the file in Enscape just fine. After a while I realized that the office computer didn't even have recent drivers for enscape or the graphics card yet it was working. So on my machine that could not open the file, I installed an older version of Enscape which is the same version that was on the machine at my office that could open it. Happy to say it opened up immediately. The Enscape version on both machines now is Version 3.3.2 + 82281. It’s from June, 2022, but it works!


    I am not sure why my new NVIDIA card did not work with the latest Enscape version but that seems to be the issue. The cause of your error may be different than mine, but I wanted to share what solved my issue. Good luck out there and happy rendering!


    Dan

    I'm having this issue as well. Yesterday the file was fine now its crashing every time I run Enscape on one particular model.

    When I am prompted to send runtime error information Enscape freezes and doesnt process the command to send error data.

    Quote from Arthur C

    I'm having this issue as well. Yesterday the file was fine now its crashing every time I run Enscape on one particular model.

    When I am prompted to send runtime error information Enscape freezes and doesnt process the command to send error data.

    I'm sorry to hear about that - I reckon you are using our latest release already? If so, and it's possible, please also submit a feedback/crash report manually as detailed here: https://learn.enscape3d.com/bl…sing-the-feedback-button/


    Meanwhile, how large is that particular model you're trying to work with, and does a smaller project (perhaps even reducing the problematic one) work fine?


    In any case, the report itself will give us more information through log files and details about your machine which we can use for troubleshooting.