error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit.

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  • Hi!

    I suddenly get this error code when firing up Enscape: error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit.

    Then Sketchup crashes. I'm using the newest version of enscape. Tried downgrading to older version and updated all my drivers! (my son double checked so I'm sure that its updated) It would be wonderful to gain some insight into why this is happening. The file is only 196mb and doesn't use any overly high resolution textures. Other (smaller) projects work fine but one in particular triggers this message. Eventually I deleted a lot of elements in my project, sized the file down to 134.657 KB and that worked.

    But 360's or a walk/fly through aren't possible in this down sized project anymore.

    So, help wanted!


    Thanks, Berber


    Specs:

    16gb RAM

    Nvidia GTX 1070

    AMD Ryzen 5 1600X

    Sketchup 2022 pro

    • Official Post

    brbr gvrs - Hi Berber,


    This may be due to your graphics card memory running full I'm afraid while either using/starting Enscape, taking renderings or creating panoramas/videos.


    We can let you know even more after you've submitted us a feedback report with your logs and offer a potential solution/workaround thereafter - This is basically always the best approach when you experience any crashes or problems with Enscape and require support as quickly as possible.


    Thanks a lot in advance!

  • Thanks Demian,


    I just submitted the feedback report. Hope to hear soon.


    Berber

  • Hi Demian,


    although update of driver for graphic card and Enscape realse 3.4.2, i have same problem. Enscape doen't work in any case now.


    specs :


    - AMD Ryzen 7 5800X 8-core processor

    - 64 GB RAM

    - Nvidia Quadro RTX 4000

    -Revit 2021 / 2022

    • Official Post

    Thanks for your report as well!


    We were able to resolve the issue for the previous user too through a feedback report with log files, so please kindly also submit us one:

    https://enscape3d.com/communit…sing-the-feedback-button/


    Kindly let me know once you've done so. :)


    You can in the meantime also disable ray-tracing as that may temporarily help if the scene is too large and your video memory was running full at the time of the crash:


    Thanks a lot in advance.

  • I got great and fast help after submitting the feedback report. Enscape send me a preview of a coming update and notes on how to remove the pervious versions from my computer and reinstalling the new one. Now Enscape works like a charm. My first thought, that the issue only came up in larger files, turned out to be false. Good luck!

  • After disable ray-tracing Enscape works again perfectly. Thnx for that.

  • Hello... after searching and searching on google I found something that worked for me and could be the solution for others that I see that have NASA equipment (i9 -32 RAM + RTX 3090) for whom of course the solution is only deactivating ray tracing doesn't do them any good... (for such a team if I have to turn off that important function) It turns out that maybe at the time of some windows update or the video card driver the function of ray was deactivated "hardware acceleration" ... so just curious I checked and evidently it was disabled, so I not only enabled it but added the programs I use the most and set them to high performance, enable ray tracing, restart the computer crossing fingers and voila I was once again able to render high quality with active ray tracing.


    My PC is a little dinosaur from 2015

    i5 4th gen

    32RAM

    500GB SSD

    RTX 2060


    I really hope that whoever has a better machine than me can solve it too. A hug and greetings from Barranquilla COLOMBIA

  • SOLVED!!


    I recently bought a new computer with an NVIDIA RTX 3070 graphics card with 8MB of dedicated Vram. I didn't think I'd encounter any problems with it. However, I attempted to open a 17MB file in Enscape and it would crash every time and give me the error code: "vulkan error: vk::queue::submit: errordevicelost at queue submit".


    I was prompted to update all drivers for graphics card, enscape, windows, etc. I did and nothing worked. I traded emails with Enscape tech support for a week and a half with no improvement. The most perplexing thing about it is I have another older computer at my office that opens the file in Enscape just fine. After a while I realized that the office computer didn't even have recent drivers for enscape or the graphics card yet it was working. So on my machine that could not open the file, I installed an older version of Enscape which is the same version that was on the machine at my office that could open it. Happy to say it opened up immediately. The Enscape version on both machines now is Version 3.3.2 + 82281. It’s from June, 2022, but it works!


    I am not sure why my new NVIDIA card did not work with the latest Enscape version but that seems to be the issue. The cause of your error may be different than mine, but I wanted to share what solved my issue. Good luck out there and happy rendering!


    Dan

    • Official Post

    I'm having this issue as well. Yesterday the file was fine now its crashing every time I run Enscape on one particular model.

    When I am prompted to send runtime error information Enscape freezes and doesnt process the command to send error data.

    I'm sorry to hear about that - I reckon you are using our latest release already? If so, and it's possible, please also submit a feedback/crash report manually as detailed here: https://learn.enscape3d.com/bl…sing-the-feedback-button/


    Meanwhile, how large is that particular model you're trying to work with, and does a smaller project (perhaps even reducing the problematic one) work fine?


    In any case, the report itself will give us more information through log files and details about your machine which we can use for troubleshooting.

  • Hi!

    I suddenly get this error code when firing up Enscape: error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit.

    Till yesterday night it was fine. i had finished half of the work. From today morning im getting the error. Please fix it. I have deadlines to meet.

    The enscape version is the latest one. I have all my NVIDIA drivers updated.

    Specs: Rysen 9

    RTX 3070 8 gb

    64 gb ram

    Im not even able to send feedback. After i press report and close enscape, the sketchup file also closes

    • Official Post

    I'm sorry to hear about that - Right away, please make sure to revert your NVIDIA drivers to the previous version if you've installed the latest:

    WARNING: Enscape crashes with latest NVIDIA drivers (Game Ready)


    That should already resolve the problem at hand, please try sending in a feedback report manually with your logs too if it does not please.

  • Hi, i have the same problem. I've tried all the solutions mentioned above and none of them solved my problem. The problem appears to be in a specific file, or in its modeling, because I tried to copy the content to a new file and the error persisted. I believe that the problem is not related to lack of memory because other heavier files are opening.The only solution I could find was to go back to enscape 3.3, which bothers me a little because I can't use some features that I can only use in 3.4


    specs - i7-11800h 16gb ram rtx 3060 6gb

  • I'm sorry to hear about that - Right away, please make sure to revert your NVIDIA drivers to the previous version if you've installed the latest:

    WARNING: Enscape crashes with latest NVIDIA drivers (Game Ready)


    That should already resolve the problem at hand, please try sending in a feedback report manually with your logs too if it does not please.

    I have installed the studio driver not the game ready driver. The version is 531.41. And im still having that problem. Please give me the version name i should download where i wont be having this issue

    • Official Post

    I have installed the studio driver not the game ready driver. The version is 531.41. And im still having that problem. Please give me the version name i should download where i wont be having this issue

    You can try the very latest NVIDIA drivers which should resolve the previous issue with Enscape detailed in the linked thread, but if that also doesn't do the trick please submit that feedback report as advised (if you're able to) so that we can troubleshoot this further.


    Hi, i have the same problem. I've tried all the solutions mentioned above and none of them solved my problem. The problem appears to be in a specific file, or in its modeling, because I tried to copy the content to a new file and the error persisted. I believe that the problem is not related to lack of memory because other heavier files are opening.The only solution I could find was to go back to enscape 3.3, which bothers me a little because I can't use some features that I can only use in 3.4


    specs - i7-11800h 16gb ram rtx 3060 6gb

    Kindly make sure to also submit a dedicated report so that we can look into this - At this point, please still make sure that you're ideally using the latest NVIDIA drivers, and thanks a lot in advance.

  • Hello community.

    If anyone continues with the same error, they can download the latest version of the nvidia drivers 531.41. Among one of the bugs resolved is our problem. I hope it works for you.

    Greetings!