Hey daomn , I'm sorry to hear about that.
To give you a definite answer as to what may be causing this, please send us Feedback using the [Feedback] button in the Enscape context menu. Please make sure that 'Include Logfiles into feedback' is checked in the Enscape Feedback window and add your forum name or some reference, so we may connect the provided data to this post. This way, we should get all the information necessary to identify the cause of this issue.
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Thanks in advance.