Shared Custom Asset Library

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
  • So previously I shared my Custom Asset Library with two computers so I could work from home. However, after your latest update Enscape are no longer supporting Shared assets through Dropbox, is there any workaround for this issue? I would very much like to be able to work from home as well as the office. I'm using Revit 2023 and Enscape 3.4.2

  • What's not working? You have a local Dropbox folder on each computer with a unique custom asset folder path to each locally sync'd custom asset library - correct?

    If I have my Custom Asset Library located in my Dropbox in the exact same folder home as on my work station I get this Error message when I'm trying to create a new asset:

    "cannot deserialze the current JSON object (e.g. {"name:"value"}) into type 'System.Collections.Generic.List`1[Enscape.CustomASsetEditor.Categories.Category]' because the type requires a JSON array."

    I got this message from Enscape support team:

    From your logs, the error code produced the file location as "C:\Users\username\Dropbox\Revit\Enscape Asset Library\" and thus would be a Dropbox folder that would be synced to the cloud, even if the files are stored locally. The issue comes into play specifically with the backup sync, which requires Enscape to manually refresh the folder and the framework of our program really doesn't like doing that.

    If you move the asset library and the custom assets you wish to create to a non-Dropbox linked location, you should solve the errors.

    So my issue is that I want my Custom assets I create at my workstation to work at home as well and from what I understand from your support, I can't do that?

  • I wonder if this has to do with using Dropbox "smart sync" (which shows proxies that are downloaded on demand) rather than selective sync (which syncs the actual file).