Enscape custom asset library thumbnails do not work

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  • Hi,


    I am adding custom lighting FBX files to my custom asset library but when taking a snapshot the thumbnail turns automatically black. I'm super annoyed that this keeps happening without giving a reason or being giving an option to just paste a picture in stead. My custom library images are all black. Will there be a solution?


    Greets,

    Dennis

    • Official Post

    Hi Dennis Steeno , and welcome to our Forum.


    I'm sorry to hear about this behavior - Can you briefly please submit a feedback report with your log files for me as well as sharing a screenshot of this problem? Also, I reckon you are using our latest release? In any case, please make sure to also completely re-install Enscape using our current up to date version which you can always acquire here.


    Thanks a lot in advance.

    • Official Post

    Does anyone have a fix for this? This is steady happening to me and it's super annoying! Pls let me know! :archicad::*

    @Demian Gutberlet

    Welcome to our Forum.


    In this specific regard kindly try the following which helped other users prior:


    Could you please perform a clean installation of Enscape and your NVIDIA GPU (Game Ready) drivers?


    To perform a clean uninstall of Enscape, please:


    - Navigate to Add/Remove programs in Windows.


    - Uninstall Enscape by using the 'Uninstall' button


    - Following the completion of the uninstall, please delete the following directories:


    C:\Users\%username%\AppData\Roaming\Enscape


    C:\Users\%username%\AppData\Local\Enscape


    C:\Users\%username%\AppData\Local\Temp\Enscape


    C:\Program Files\Enscape


    Then reinstall the latest version of Enscape for all users as described here.


    To perform a clean install of your GPU drivers, please follow the steps contained here.


    If that doesn't do the trick, then please also kindly submit a feedback report including log files as detailed here with a brief description or a link to this thread in the feedback's submission form.


    Thank you very much in advance for your cooperation!