Some assets stay white

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  • I have opened a sketchup file in which I previously added the surrounding assets of my building. Now some trees remain white and some even blue. When I add these assets again via the asset library they still remain white. The library is not offline. Any idea someone?:sketchup:

    • Official Post

    I have opened a sketchup file in which I previously added the surrounding assets of my building. Now some trees remain white and some even blue. When I add these assets again via the asset library they still remain white. The library is not offline. Any idea someone?:sketchup:

    If you haven't please also kindly try re-installing Enscape, making sure that you are also using our latest release. Afterward if that doesn't help, does it perhaps make a difference if you actually acquire the Asset Library offline?


    Please try that out as well if possible and if that really makes no difference, kindly submit a few screenshots of this behavior here, alongside ideally an feedback report with your logs so that we can investigate those as well.


    Thanks a lot in advance.