Your license could not be activated, because you've exceeded the number of seats for your license. You can try to deactivate your license in the Licensing tab of the General Settings window on your other machine.

Quote from TobyS-HBI

Hi, I have had an error message reading "Your license could not be activated, because you've exceeded the number of seats for your license. You can try to deactivate your license in the Licensing tab of the General Settings window on your other machine." I have updated to the latest version of enscape, I have tried deactivating and reactivating the license, I have tried removing and re-entering the license key and I have tried restarting my computer, none of which have helped. This happened to me on Friday, and after emailing license support they reset the license and it began working again that same day. However, it is now Tuesday and the message has appeared again, and I have had no response to my most recent emails.

Please can you help me resolve this so that it doesn't keep happening? Thanks in advance.

I've just reset your license - Is there anything you did (like moving the license or such) before this issue occurred again? In any case, please try activating Enscape now to see if you're successful once more.

Quote from TobyS-HBI

Thank you, the license is now working.

I haven't tried to move the license or changed anything about my machine that I can think of, so I'm not sure what has triggered the license deactivation either time. Is there anything you can suggest to stop this happening again?

Without you trying to move the license or similar there isn't really much you have to pay attention to - If this behavior occurs again, just let our licensing team and me know so that we can troubleshoot this further. I appreciate it, and let me know if anything else comes up.

Hi i have same problem here

So recently i just repair my laptop and the result the mainboard has been changed. Right now i can't open the enscape because the license problem. Im try to remove and activated again but the result its same. im Already email to "enscape support" problem but there no response. Can you help me with this problem?

Thank you

Quote from Hendra_ms

Hi i have same problem here

So recently i just repair my laptop and the result the mainboard has been changed. Right now i can't open the enscape because the license problem. Im try to remove and activated again but the result its same. im Already email to "enscape support" problem but there no response. Can you help me with this problem?

Thank you

You can also share your license key with me through a DM and I can reset the license for you - Thanks a lot in advance.

Hi Damian

I need my license seat count reset Please.

I cant see to send you a DM , i dont get an option to or i am getting an error saying you have to many conversations happening already.

BHC School of Design , please kindly send me a DM now and I'll gladly reset your license. Thank you in advance!

BHC School of Design , thanks a lot for sharing the license key as requested - Your license has been reset now!

Thank you for your assistance !

Hello,

We have an enscape license and is facing the same issue as well. We had to format the laptop due to some software malfunction. Now when we try to load enscape in the same laptop it says the number of seats have exceeded. Can you please help me to solve this issue?

Quote from creative7pqrs

Hello,

We have an enscape license and is facing the same issue as well. We had to format the laptop due to some software malfunction. Now when we try to load enscape in the same laptop it says the number of seats have exceeded. Can you please help me to solve this issue?

No worries, I have also reset your license accordingly.

Quote from Demian Gutberlet

No worries, I have also reset your license accordingly.

Thank you so much.

Hi Demian,

You mentioned to me that you reset the seet count but today i tried activating them and it is still showing 20 out of 20 seats used.

Why is this sucha a difficult process to get these seats reset .

Quote from BHC School of Design

Hi Demian,

You mentioned to me that you reset the seet count but today i tried activating them and it is still showing 20 out of 20 seats used.

Why is this sucha a difficult process to get these seats reset .

The license you've sent me only includes a single seat - Is there a chance you've a different volume license you can send me too for a reset?

i HAVE SAME PROBLEM AGAIN.

"Your license could not be activated, because you've exceeded the number of seats for your license. You can try to deactivate your license in the Licensing tab of the General Settings window on your other machine."
I only use only one computer so there's no way to deactivate by myself.

Quote from summerchoi

i HAVE SAME PROBLEM AGAIN.

"Your license could not be activated, because you've exceeded the number of seats for your license. You can try to deactivate your license in the Licensing tab of the General Settings window on your other machine."
I only use only one computer so there's no way to deactivate by myself.

I have reset the activation for your license once more - If this behavior continues to persist anyway, please let me know.

after you reset activation, I could use for 3-4days. I had used Enscape until last night and today it doesn't work again.

Quote from summerchoi

after you reset activation, I could use for 3-4days. I had used Enscape until last night and today it doesn't work again.I

I'm sorry to hear about that. I've reset your license once more, but if you still continue this behavior nonetheless please contact our support team as well after logging into your Enscape account here and then submitting a new request. Thank you very much.

Hello Demian,

I have the same issue, please help me. I really need it urgently for my school work. Thank you!

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