Enscape is not loading up in Revit when i push the start.

kreativepino · Jan 19th 2023

I have been trying to make enscape work the past view days. i have tried with Revit years 19,20,22. Whenever i go to push the start button on Enscape tab, it says starting enscape then it goes back to my orginal work space without a window for enscape. I have uploaded 2 pictures " enscape Error 1" that shows what i see for a split second then it disapears. "Enscape error 2" is back to my normal working space.

I have tried to unistall Enscape and install. I have tried to unistall and install Revit. I have tried to repair enscape and nothign is working.

If anyone has any ideas what it could be it would help me out alot I have a project to present here in week.

Thank you, Gus

Demian Gutberlet · Jan 20th 2023

kreativepino , welcome to our Forum and I'm sorry to hear about this.

Right away, can you ensure that your system meets our requirements in the first place? If so, then please also submit a feedback report with log files so that our technical support team can investigate this further. You can submit said report as detailed here: https://learn.enscape3d.com/bl…sing-the-feedback-button/

If any other questions come up in the meantime, please let me know anytime of course.

kreativepino · Jan 20th 2023

Yes sir, tenscape used to work before the update. I put my specs below i will contact the feedback center now.

Processor Intel(R) Core(TM) i7-7800X CPU @ 3.50GHz, 3504 Mhz, 6 Core(s), 6 Logical Processor(s)

Installed Physical Memory (RAM) 64.0 GB

GPU Nvidia Quadro P4000

kreativepino · Jan 24th 2023

Damian i still have not head back from feedback. Is there anythign you can do to help me.

Demian Gutberlet · Jan 26th 2023

Quote from kreativepino

Damian i still have not head back from feedback. Is there anythign you can do to help me.

I am sorry to hear about that - Could you let me know which e-mail you've used to submit the report? Then I'll further look into it myself too. Via a direct message please for confidentially reasons.

kreativepino · Feb 8th 2023

I used Gpino@fultonconst.com I stil have not heard anything from the feedback and I still cant use enscape in my projects in revit. I really need some help here.

Demian Gutberlet · Feb 9th 2023

Quote from kreativepino

I used Gpino@fultonconst.com I stil have not heard anything from the feedback and I still cant use enscape in my projects in revit. I really need some help here.

I cannot find anything under that mail I'm afraid - Is there a chance for you to simply resubmit the feedback report please? If we still don't receive it I'll let you know right away.

kreativepino · Feb 9th 2023

sir I have sent them 3 times feedback this time I have screened shot it for evidence

I have attached screen shots

Demian Gutberlet · Feb 9th 2023

Quote from kreativepino

sir I have sent them 3 times feedback this time I have screened shot it for evidence

I have attached screen shots

Thanks a lot for your reply - Pardon the confusion but, have you already re-submitted another report? If not then please do so just so I can also make sure that your reports are coming in, as I cannot find the previous ones in our old system unfortunately.

kreativepino · Feb 9th 2023

Today I have sent 3 times the feedback.

Demian Gutberlet · Feb 9th 2023

I'm afraid, for some reason we do not receive your reports.

Also if you haven't please also try to re-install Enscape again one last time for "all users on that machine" as detailed here:

https://learn.enscape3d.com/bl…base/getstarted/#advanced

If that makes no difference, please submit us the following logs manually (Which would've been transferred through the feedback report):

Enscape main plugin log files:

C:\Users\%USERNAME%\AppData\Roaming\Enscape\Data\Logs

SketchUp plugin log files:

C:\Users\%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeSketchupPlugin

Thank you again in advance.

kreativepino · Feb 22nd 2023

hello sir I have found maybe the problem it is giving me I still have the same problem as before. but this popped up when I first start 22 Revit.

I have attached the file

Please review and let me know what this means.

Thank you.

Demian Gutberlet Jan 20th 2023