Error message when trying to download Ensacpe Assets

  • Hey Guys,

    I am trying to download the assets like I normally do with the new ones that have been added to the library. Each time I try to do it I get an error message (attached). Any idea what's happening, nothing

    wrong with my internet, and I have the correct permission, so I can't figure out what I can do?

  • I'm sorry to hear about that.

    Right away, could you please try reinstalling Enscape, and just to make double sure also for all users on that machine as detailed here.

    Otherwise if that doesn't do the trick, kindly also submit a feedback report for me as detailed here - This way I can also check out the log files especially to further troubleshoot this.

    Thank you in advance.

  • Hi Demian Gutberlet

    thanks for this, have gone through the steps but still seem to be having the same issue, have logged a feedback report as well.

    Can you let me know, happy to do a screen share with someone to resolve asap

    Thanks a lot the update - I can see you are already in contact with a colleague of mine who has an overview of the feedback report so kindly await a further reply via e-mail very soon. :)

    If anything else comes up in the meantime please certainly let me know.