Support and Licensing not replying to email

    Hi there,

    Anyone had advice on getting Enscape support or licensing to respond to emails. My account was cancelled over the holiday season for what looks like an account error and no one is replying to me about renewing/ sorting the issue. Any help appreciated?

    Cheers,

    Quote from BobbieHoward

    Hi there,

    Anyone had advice on getting Enscape support or licensing to respond to emails. My account was cancelled over the holiday season for what looks like an account error and no one is replying to me about renewing/ sorting the issue. Any help appreciated?

    Cheers,

    I'm sorry to hear about that - Could you briefly send me the mail used to contact us previously? Via a direct message for confidentially reasons of course. Then I can check why you may have not received a response yet.


    Thank you!

    Thanks Damian, I finally actually received a response via their support. Enscape no longer reply to emails at their support or licensing email addresses, which is why no one has been replying. Good to know going forward.


    Issue is all sorted now but thanks for your offer of help!