Assets and enscape content missing

    Has anyone run into the following behavior? Materials and Enscape assets are missing, or just completely gone from the rendered scene. This is also not scene agnostic, I have this occurring in all scenes, and is limited to Enscape assets, and any linked files render correctly. Ive checked and tested this behavior in Sketchup 2019 and 2020, and have tested with Enscape 3.4, and Preview 3.5-6 and 11, and the results vary, but are similar in nature - missing assets. Is there a way to re-link your assets or force-reload assets from the Enscapes library? Im at a total loss here and need to get illustrations out by the end of the week.

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    Ted.Vitale , I'm sorry to hear about this issue - Right away, as this is of course not a normal behavior, please kindly submit a feedback report with log files to me and our technical support team which will be able to troubleshoot this further. You can expect a reply here / via e-mail soon as well.


    Also, did you acquire the Asset Library offline or not at all? Does it make a difference if you (re-)acquire the Assets offline? If not, then please await another reply once we had a chance to check the logs.

    • Helpful

    We got it solved, and my Wednesday presentation is saved! Helen on the support team gave me a great trick to help force-download the library (somehow the assets and materials library didn't get fully downloaded). So we re-downloaded "the assets by deleting the folder %temp%\Enscape\Assets and restarting Enscape? You can also find the folder via this path: C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\"

    Big thanks to the support team for coming through on this one!

    Quote from Ted.Vitale

    We got it solved, and my Wednesday presentation is saved! Helen on the support team gave me a great trick to help force-download the library (somehow the assets and materials library didn't get fully downloaded). So we re-downloaded "the assets by deleting the folder %temp%\Enscape\Assets and restarting Enscape? You can also find the folder via this path: C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\"

    Big thanks to the support team for coming through on this one!

    Glad to hear that, I appreciate the update here too!

    • New
    Quote from Ted.Vitale

    Yeah, figured id share here if some one else runs into the same issue

    Thank you, I had exactly the same issue after installing the newest Enscape version, some of my trees just disappeared in Enscape window, although they were still there in Revit.
    However, I got very confused by the path of the Assets folder that you specified, it didn't work for me. I got only to "C:\Users\%username%\AppData\Local\Temp" - and then there was no "Enscape" folder. But finally, after a bit of searching, I found out that my correct Temp folder was here: D:\%username%\Temp\Enscape\Assets .

    And from this point it thankfully worked like it should - I closed the Enscape window, deleted the whole "Assets" folder (leaving the remaining three - "AssetTextures", "Logs" and "RevitTextures" untouched), then opened the Enscape window again, and whoaaa, my trees were already back there!
    So again, big THANKS for sharing this.