Has anyone run into the following behavior? Materials and Enscape assets are missing, or just completely gone from the rendered scene. This is also not scene agnostic, I have this occurring in all scenes, and is limited to Enscape assets, and any linked files render correctly. Ive checked and tested this behavior in Sketchup 2019 and 2020, and have tested with Enscape 3.4, and Preview 3.5-6 and 11, and the results vary, but are similar in nature - missing assets. Is there a way to re-link your assets or force-reload assets from the Enscapes library? Im at a total loss here and need to get illustrations out by the end of the week.
Assets and enscape content missing
- Ted.Vitale
- Thread is marked as Resolved.
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Ted.Vitale , I'm sorry to hear about this issue - Right away, as this is of course not a normal behavior, please kindly submit a feedback report with log files to me and our technical support team which will be able to troubleshoot this further. You can expect a reply here / via e-mail soon as well.
Also, did you acquire the Asset Library offline or not at all? Does it make a difference if you (re-)acquire the Assets offline? If not, then please await another reply once we had a chance to check the logs.
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We got it solved, and my Wednesday presentation is saved! Helen on the support team gave me a great trick to help force-download the library (somehow the assets and materials library didn't get fully downloaded). So we re-downloaded "the assets by deleting the folder %temp%\Enscape\Assets and restarting Enscape? You can also find the folder via this path: C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\"
Big thanks to the support team for coming through on this one!Glad to hear that, I appreciate the update here too!
