Enscape for Mac Constantly Crashing SketchUp — Still!!!

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  • Let me be clear on something, I LOVE Enscape as a program (in theory), it's an industry leader and game-changer in the market, but in practice, I'm absolutely exhausted from crashing and reporting multiple crashes every day I work on Enscape. Enscape for Mac has completely let me down, selling a product that is not complete and not reliable for prime time. If this was provided at a heavy discount or in Beta (as it should be) I would be fine with the multiple daily crashes. But I have spent good money on this program, and after working with multiple customer support agents and engineers for months, I have been informed by Alexander Devaykin that there is nothing more they can do for me as the problems still insist, even after having bought an expensive new M1 Macbook Pro as I was told my system was the issue. Finally, I have been told to wait till the end of this year for the next "Mac release when it will be out - it will much more stable." #defeated :thumbdown:

  • dear suguru, honestly I do understand your disappointment. Im not sure if Enscape is industry leader and I dont know what future brings after merging with Chaos, now it seems like we might get different pricing system based on integration with Vray and trying to sell bigger SW packkage, but thats another story...

    I bought basic Macbook air with M1 just after realease (12/2020), installed beta of Enscape for Mac when it was ready and started to use it almost everyday, but still haveing Win workstation, then 05/2022 I bought Mac studio M1 max and install Enscape for Mac (full realease) and use it everyday for all my/our rendering jobs and never used Win from that time (I sold it in late summer), after few months I decided to sell Mac Studio because it was power overkill for my needs and bought Macbook Pro 14 M1 almost basic config and Im useing it till now. I have installed just programs which I realy need (Autocad, Sketchup with very few plugins, Enscape and Affinity suite) nothing more, I always keep my MacOS uptodate. I dont want to say that Enscape didnt crash but at all, but its really not more then few times per month. I cant remember the last time. I know that Im not power user (mostly 4K stills) and my models arent heavy (obviously up to 200MB sketchup file) but I did several hours of videos during that time from pretty heavy models (almost 1GB sketchup model) and really dont remember crashes. Im thinking that it might be some kind of combination of MacOS and SW and maybe SKetchup plugins which causes your crashes...anyway I keep fingers crossed for you and hope that your problem will be solved soon.

  • Thanks tomankubik For my purposes, Enscape is exactly what I need and is an industry leader in my books. I do a lot of quick iterations of experiential design for big brand-name clients. They don't need full photorealism like arch vis, but they do need it pretty close to it to communicate the concept and get approvals before production. When it works and doesn't crash, it's the second most valuable program to my workflow. I too am concerned about the merger, it makes me nervous, but who knows, perhaps it will bring in more resources to make the program more robust. One can only hope! ?

  • dear Suguru, probably you wont belieme me but Im still thinking (from your first crash reports while ago) how to help you, my few ideas:

    1. it might be some kind of heavy or special geometry in Sketchup (if its ok with you, not breaking some kind of NDA or rules, you can send me test file on email toman@thesquare.sk|

    2. it might be some kind of plugin in Sketchup (it might help to have proper clean install of Sketchup- but I expect you tried it)

    3. it might be some kind of other installed software

    4. some special monitor setup (I use macbook pro in clamshell mode conected via USBC/thunerbolt to one 27'4K monitor) maybe you have some 8K ultrawide or so or multiple monitor setup

    5. some kind of settings in MacOS (maybe some accessibility, or security settings)

    6. maybe internet connection (as far as I know Enscape keeps (pinging packets via net to check license or assets or something else)

    7. or Im totaly wrong


    if youre not living too far I can sent/bring my macbook and you can try it there...

    hope you will find the solution soon...

    • Official Post

    Same problem. Sketchup crashing continuosly when enscape is running on mac os Apple M1 Pro Ventura 13.2.1.

    Using both software trial version. I would like to buy the license if it worked properly.

    Make sure to please also submit a feedback report with logs as detailed here - One of our Mac specialists will then get in touch with you via e-mail for further troubleshooting accordingly.

  • Just wanted to say that I just created a login to suguru that they are not alone. My sketchup constantly crashes which has me having to restart my computer everytime I need to relaunch. It is exhausting. It looks like Enscape knows about this prevalent issue and still isn't doing anything - what a shame! The product is not performing, but has so much potential. I'd love to see them listen to their customers and fix this bug.

  • well I was thinking that its not my problem...but...IT IS MY PROBLEM ALSO...going mad, I have paid every single bill to Enscape and they delivered unstable program...but my deadline is there...its like you pay for car which is running only from time to time...and engine stops randomly...ENSCAPE TEAM WAKE UP

  • Experiencing about the same as you, Enscape freezes my whole computer about 5-7 times a day. It feels to me like Enscape suddenly starts using every available CPU and memory and keeps adding until the whole computer freezes. At least that's my experience. It's indeed very very very annoying when you're working against deadlines and you loose a few hours each day due to these constant crashes. In Sketchup 23 Enscape won't even open no more so I had to install Sketchup22 to get it working again. I'm working on a MacBook Pro 2021 - 32GB memory and M1 chip so shouldn't have issues performance wise.

    • Official Post

    Experiencing about the same as you, Enscape freezes my whole computer about 5-7 times a day. It feels to me like Enscape suddenly starts using every available CPU and memory and keeps adding until the whole computer freezes. At least that's my experience. It's indeed very very very annoying when you're working against deadlines and you loose a few hours each day due to these constant crashes. In Sketchup 23 Enscape won't even open no more so I had to install Sketchup22 to get it working again. I'm working on a MacBook Pro 2021 - 32GB memory and M1 chip so shouldn't have issues performance wise.

    In order for us to troubleshoot issues/freezes/crashes like this further it's always ideal to receive a feedback report including logs right away please which reaches our technical support team directly: https://learn.enscape3d.com/bl…sing-the-feedback-button/


    After troubleshooting your log files and so forth you will receive a response back via e-mail through the created report soon thereafter.

  • Yes Enscape Mac crashes constantly. I originally came to Enscape through SketchUp Windows. Now using it half time on Mac. Although there have been significant improvements to the appearance of rendering on Mac, which is great. It not only crashes but locks up everything… most of the time requiring a complete reboot. Any serious work with textures, lighting, etc. seems to simply overwhelm the system to the core… on both a high end M2 MacBook Pro and a similarly high end Mac Studio. The Mac OS and hardware is fully up to handling Enscape… it’s just that the software is buggy. Thank goodness for SketchUp autosave. I want to encourage Chaos to continue the investment on the Mac side, because if Enscape didn’t crash, the hardware and OS are certainly a great platform for Enscape.

    • Official Post

    Yes Enscape Mac crashes constantly. I originally came to Enscape through SketchUp Windows. Now using it half time on Mac. Although there have been significant improvements to the appearance of rendering on Mac, which is great. It not only crashes but locks up everything… most of the time requiring a complete reboot. Any serious work with textures, lighting, etc. seems to simply overwhelm the system to the core… on both a high end M2 MacBook Pro and a similarly high end Mac Studio. The Mac OS and hardware is fully up to handling Enscape… it’s just that the software is buggy. Thank goodness for SketchUp autosave. I want to encourage Chaos to continue the investment on the Mac side, because if Enscape didn’t crash, the hardware and OS are certainly a great platform for Enscape.

    Hello michaelrtrilogy
    Sorry to hear that. Would you mind sharing more details, logs and observations with us? Via private message here if you wish. That would help us troubleshooting your case and also make Enscape more stable.

  • Hi Alexander Devaykin , I already create ticket 235108 and explain with detail how to reproduce (in my case, enscape leads to a kernel panic and forced rboot).

    But for now, the only answer I get is to use « legacy engine » in sketchup. And that the problem is on sketchup side.

    I would appreciate to have more technical details explaining why it’s not enscape intégration that is buggy. At least to confirm me that Chaos iz working on a fix.

    Don’t misunderstand, I love enscape, and that’s why I bought a yearly licence.

    But for now, it is very frustrating to have such a severe bug and just don’t know if anyone is working on this.

  • Enscape and SketchUp 24 Mac more stable. Some problems with Enscape crashing while editing in SketchUp… but it’s not locking up entire computer as before. No crash message from Enscape, it simply closes… sometimes need to close SketchUp and open back, sometimes can just restart Enscape without SketchUp restart. Renderings look nice.

    • Official Post

    Hi Alexander Devaykin , I already create ticket 235108 and explain with detail how to reproduce (in my case, enscape leads to a kernel panic and forced rboot).

    But for now, the only answer I get is to use « legacy engine » in sketchup. And that the problem is on sketchup side.

    I would appreciate to have more technical details explaining why it’s not enscape intégration that is buggy. At least to confirm me that Chaos iz working on a fix.

    Don’t misunderstand, I love enscape, and that’s why I bought a yearly licence.

    But for now, it is very frustrating to have such a severe bug and just don’t know if anyone is working on this.

    Thank you for your feedback.


    In this regard as we're still investigating the exact cause behind this with the help of Trimble we did not share too many technical details yet. Of course, as as progress with troubleshooting this behavior we'll be able to give a more technical response.


    Just to share what we've sent you for anyone to see in case of interest:


    "Looking at the Trimble forums, there are different issues with the new dedicated GPU feature which we are collecting and assessing right now to learn how it may and does affect the Enscape processes.


    The new GPU feature would mean that Enscape and SketchUp now share the same GPU load which has to be looked at from both sides.


    The new GPU feature of SketchUp is certainly a nice added bonus as well as ambient occlusion but it can currently create issues in the Enscape workflow that is out of our hands and is being looked at by our dear colleagues at Trimble.


    At this time, we would recommend that you not use the new GPU feature of SketchUp if you plan to use Enscape until the feature has received some fix update."


    So again, just so you're aware and while I can understand your frustration, if you require a more technical description here I can certainly forward that to you once we have it.


    Otherwise we can only ask for a bit more patience here while Trimble is investigating as well, as this is something we would like to of course ideally resolve (or at least explain) entirely if possible. Our apologies if that wasn't made entirely clear before.

  • Not on sonoma 14.4+. Enscape leads to kernel panic as soon as you close/hide enscape window. This « behavior » is reproductible 100% of the time, given you use « new GPU engine » in sketchup.

    The workaround is to use « classical gpu engine » (opengl 🙄)