Hello,
I had to re initialize completely my computer last week.
I had to reinstall absolutely everything, and it's like my computer is brand new.
I re installed SketchUp and Enscape.
When i had to enter my licence for Enscape, i either get a error message telling me that i already have the license activated on another computer which is obviously not the case, since i am trying to reactivate my licence on the very same computer.
I have tried removing the license key many times, with no success so far.
I have also tried the usual turning off and on the computer.
the green text says that is now removed from this machine and i can now use it on another computer. So if i'm not mistaken, i should be able to re enter my licence key, which i do.
So i try to enter my licence key again, and i get once again that message telling me i can't use it because i have exceeded the maximal number of computers, even if i just previously removed it !!!
I have de installed enscape and reinstalled it, in hope it would help.
Same problem.
I a am not using a proxy nor my firewall is activated.
This is really fustrating.
If i send an email to the support team, i'll get a answer in 3 days
I need help now, i have to work !
Help Me, Obi Wan Kenobi, you're my only hope