Problems with Glass - Noise and Reflections

Purebeaux · Oct 16th 2018

I'm getting a weird occurrence when I move around my SketchUp model in the Enscape3D window. Anywhere I have glass it shows this weird noise effect (almost like white noise distortion) until I stop moving. Once I stop moving it eventually fades away. It shows up slightly when I do a video but not nearly as much as when I'm modeling.

I have the latest GPU drivers and the latest version of Enscape. I also tried doing just a small test model with a simple window and it did the same thing.

Also some of my proxies are only partially reflected in the glass. For instance, a vehicle proxy only reflects the body but not the wheels.

Purebeaux · Oct 16th 2018

Here are a few images:

This was screenshotted while I was moving my camera around in the Enscape3D window:

This was screenshotted after I stopped moving in the Enscape3D window (so basically a still image). You can see that the glass still doesn't look right. See final image below for comparison:

This was a presentation rendering I exported approximately 1 month ago. None of the distortion occurs in the glass (look at the fireplace):

I restarted a few times and the problem still persists. In this state I can't really use the software for presentation level imagery/videos.

Hume · Oct 17th 2018

I have the exact same problem. And I have an important presentation coming up in a few days. This just started happening out of the blue.

Enscape version: 2.3.3.0 (not the latest preview version)

GPU: GTX 1080 Ti

Any similarities between us? Maybe it's something to do with Nvidea Drivers? This has to be fixed ASAP, I'll play around with settings to see if there is a workaround.

Alexander Devaykin · Oct 17th 2018

It is an issue of the new Nvidia driver version 416. We have a fix for the next preview/release. Current workaround for you: use older driver.

Purebeaux · Oct 17th 2018

Thank you for the response!

Wesley · Oct 17th 2018

problem in the glass.

There is a problem with the glass, it is all squared exactly the same as the image.

Quote from Alexander Devaykin

It is an issue of the new Nvidia driver version 416. We have a fix for the next preview/release. Current workaround for you: use older driver.

drive version 416.34, you'll correct?

Alexander Devaykin · Oct 18th 2018

Wesley we have seen it with 416.16 and 416.34 on 1080 and 2080.

Hume · Oct 19th 2018

Just came to say thanks I also realized it was the drivers. Driver 411.70 works fine.

shogle213 · Oct 25th 2018

If you go into the glass material and turn the Lightness setting in HSL to 0, the noise goes away. It does make the glass slightly darker but it might be a decent workaround for now.

roju · Nov 23rd 2018

I have similar issue with reflections. Two months ago everything was fine (previous Enscape versions). Today I am using Enscape 2.4 with SketchUp 2018

Demian Gutberlet · Nov 23rd 2018

roju , thanks for your submission - would you please be so very kind as to send us some feedback via the Feedback button? That would be very helpful. Thank you in advance!