License key renewal

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  • Hi!


    I recently removed my educational license key since I reset my PC. But now when I try to activate it, it says that "Your license could not be activated because it already expired." Is there any way to renew this immediately?


    Thank you!


    My machine fingerprint: FeQe+JOI+p3oRcDYkVMrWGwTXrHx/qMTA4GEAhaJ6S0=

    • Official Post

    Welcome to our Forum.


    I can see that your EDU license has expired unfortunately on the 6th of April. If you wish to renew your license accordingly, kindly get in touch with us via education@chaos.com and feel free to check out our updated EDU program beforehand here.

  • Hello,


    I'm also facing some issues with my escape license. My old laptop recently stopped working and I wasn't able to revoke my license from SketchUp. So now when I try to add my license to another computer, it won't work. Is there any way you can help me revoke my license?


    Thank you

    • Official Post

    Hello,


    I'm also facing some issues with my escape license. My old laptop recently stopped working and I wasn't able to revoke my license from SketchUp. So now when I try to add my license to another computer, it won't work. Is there any way you can help me revoke my license?


    Thank you

    Welcome to our Forum.


    Unfortunately I cannot find any license tied to the e-mail you're using to log into this Forum - Is there any other address which you could share, or the license key itself? Either please via a direct message for confidentially reasons.


    Thank you in advance, afterward I can reset your license.

    • Official Post

    Hi Demain,


    Thank you for your response. I have sent you a direct message with my email and license key.


    Thanks for your help!

    I appreciate it - The license has been reset already I can see, so at this point you should be able to activate your key as usual. Let me know in case you experience any other problems though.