SketchUp/Enscape - Trees showing as white and blue

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
  • I recently started having this problem where my trees in Enscape are now discolored. Here is what it looked like a week ago, and the second image is what it looks like now. Has anyone had this issue? And what can i do to correct it.

    • Official Post

    Welcome to our Forum btran14 .

    Usually this issue can be resolved by simply redownloading our Enscape Assets. Can you please delete the folder %temp%\Enscape\Assets and restart Enscape? You can also find the folder via this path as well: C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\

    If the issue persists, then please send me an error report including the log files as seen here, and add a brief description in the submission form so that our technical support team has some reference/context.

    Thanks a lot in advance!