Custom Asset Library link resetting

1st Official Post

    Hi all,


    Ever since the latest update for Enscape we have been running into this issue where our custom asset library link breaks everytime we open a project in revit. It is easily fixable by clicking on the folder button on the bottom right of the enscape custom asset library and choosing a random folder, and then redoing this process and clicking on the correct folder we have on our systems for our custom assets. This takes a couple of minutes by the time enscape loads these link changes as our offline library is extensive, and we need to do this everytime we open a project.


    Has anyone else had this issue or has any tips on how we can fix this?


    Any help would be greatly appreciated :)


    :revit:

    • Official Post

    Hi BentleyJArcher


    Interesting! May I ask where these custom assets are located? Is the folder on a network or cloud drive? Or a local drive that is actively being synced to a cloud location?

    Hey Bentley - Wondering if this is related to Dropbox "Smart Sync" feature.

    https://blog.dropbox.com/topic…d-new-collaboration-tools

    When Smart Sync is enabled, files are online only and download locally on demand. Dropbox displays a proxy of all your files and it looks like they're sync'd locally - but they're not really there. The intent is to save local drive space. But this feature can cause bandwidth issues when syncing on demand.

    I prefer to selectively sync manually and all selected files / folders are set to "Make available offline".

    You should confirm that your files are available offline, rather than online only.

    https://www.dropboxforum.com/t…le-Smart-Sync/td-p/324787

    https://www.dropboxforum.com/t5/Create-upload-and-share/How-to-disable-Smart-Sync-really-and-truly/td-p/533822

    Thanks Phil,


    I can confirm all the files are already available offline rather than online only. See screenshot of Dropbox folder with green tick on custom assets folder showing available offline. I may try using a file completely separate to Dropbox to see if it is a Dropbox related issue in general or if it is something else.


    Hi everyone,


    We have been doing a bit of testing here in office to work out what's going on here... we have found a solution, but not really sure on why things are happening the way they are.


    Please see below our file structure:



    Normally we had our custom asset library linked to the "Custom Assets" folder which is found in the general "Enscape Library Folder". This is when we had the issue of our custom asset links missing. To solve this we set our custom asset library to just link to the general "Enscape Library" folder, not the folder within it called "Custom Assets". This fixed the disappearing custom assets, however they were no longer in categories like they used to be when linked to the "Custom Assets" folder. We then made a new custom asset category with the custom assets linked to the general "Enscape Library" and this seemed to transfer all the categories we had set up for our custom assets to this new link....


    Really not sure what's going on here, we got a couple of strange error messages popping up about category links needing to be kept or replaced... but end of story we have fixed our issue, just not sure why or how really haha.


    Hopefully what I have typed out here can be followed and may help someone in future with a similar issue or someone maybe able to point out what our real issue was...


    One side note I realised after making a custom asset category is how do you then edit the name / icon of this category after it has been made? I cant seem to find a way to do this and maybe this is the missing link to my lack of knowledge on what was happening to our links?


    Thanks heaps for everyone's help :)

    Hi all,


    I am facing the similar issue. I have a local assets folder and try to relink it to the source path, all the assets still does not appear in the library. Have tried to refresh the file and still does work on my Enscape. Thank you

    Hey Bentley,


    This is for my custom assets. It used to loaded in the library previously but it just couldn't relink it back. I tried to load it one by one but it only work to load only one asset and the rest will be replacing it.

    Yes. The library file is selected as " always available files" and all the files in the folder are in solid green check too. It works on other computer with One Drive cloud system but not on my own computer.