Have just updated to 3.5 and looking forward to seeing what it can do. Opened up a project I have been working on and it won't get started. I have not had this error message before. Working fine on other projects. I also unchecked the offline asset button to download all the new things and got this error message. Any ideas on what to do, gang?!
Enscape 3.5 Not loading & Assets download problem
- hbc_visual
- Thread is Unresolved
-
Assuming you've just upgraded Enscape and in the assets dialog you have 'Offline Assets' ticked...
You need to disable Offline Assets and then re-enable it.
-
Have just updated to 3.5 and looking forward to seeing what it can do. Opened up a project I have been working on and it won't get started. I have not had this error message before. Working fine on other projects. I also unchecked the offline asset button to download all the new things and got this error message. Any ideas on what to do,
gang?!
Hey hbc_visual
Sorry to hear you are running into an issue!
One thing to try is can you please delete the folder %temp%\Enscape\Assets and restart Enscape. You can also find the folder via this path: C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\ then try to check the box again to download them.
If this does not resolve the issue please send us some log files and we can dig into what is causing this issue.
-
Hi joshradle thanks for the reply, I've done as asked and it's not made a difference. Have just sent log files and dropped your name in so you can hopefully find easier
Thank you for sending the log files, and trying this out! Sorry to hear it didn't work. We will look at the logs and see what is causing this issue.
