Attention Enscape: Petition to Reconsider the PRICE INCREASE for Enscape for Mac Users [ effective July 11, 2023 ]

Subject: Petition to Reconsider the Price Increase for Enscape for Mac Users [ effective July 11, 2023 ]

Dear Enscape,

We, the undersigned, are writing to express our concern over the price increase [ set to take effect on July 11, 2023 ] for Enscape on Mac operating systems. While we appreciate the value that Enscape brings to our workflows and creativity, the Mac version of Enscape is currently lacking some of the key features that are readily available in the PC version.

Given the disparity in the software's functionality between the two platforms, we respectfully question the rationale behind implementing an equal price increase for Mac users. The current pricing seems to overlook the developmental discrepancies and the diminished user experience for those using Enscape on Mac.

We acknowledge the complexities and challenges in software development, and we appreciate the efforts taken to bring Enscape to the Mac community. However, we believe that until the Mac version is on par with the PC version in terms of features and functionality, the price for Mac users should reflect this developmental gap.

We kindly ask that you reassess the pricing model for Enscape on Mac, taking into account its current state of development compared to its PC counterpart. Doing so would not only foster goodwill within your customer base but also demonstrate a fair and balanced approach to your pricing strategy.

Thank you for your consideration of this matter. We are confident in your commitment to fairness and customer satisfaction and look forward to your response.

Sincerely,

Signatories Below (please reply to this thread to add you name to the petition) :

Ryan Alden

I love Enscape and want to keep using it, but raising our annual cost over $100 while still not delivering on the same features as PC feels completley unfair, please consider creating a separate billing structure for Enscape for Mac users until the Mac version has the same features as PC.

FYI

This is the ONLY place I have seen ANY information about the lack of parity between the two platforms. Hidden at the very bottom of your FAQ page which has to be expanded. And it is vague at best. This is not Transparency! "Some differences"? There is a WORLD of differences!

"While our latest Escape version for Mac currently has some differences compared to the Windows version, our developers are actively working to bridge these gaps. We are on track to achieve feature parity sometime in the first half of 2024."

https://enscape3d.com/enscape-for-mac/

Phil Read ,

It feels like your reply is unhelpful, sarcastic, and manipulative, but perhaps I'm misinterpreting your tone so I'll give you the benefit of the doubt and go ahead and reflect on your thoughts anyway:

• Cost Per Day: The cost, when broken down per day, may seem trivial to you, but that difference may have a much larger effect on someone with fewer resources. However, it's the principle behind the matter. I'm asking for a fair price for a product's value. If two versions of the same product offer different functionalities, it's very reasonable to question a uniform price hike. Would you expect to pay the same price for an iPhone SE and an iPhone Pro?
• Comparative Purchase: Even without the PC version, it would still be fair to assess the Mac version's value on its own merits, and currently, those merits are lacking compared to the known and very real PC counterpart. Therefore, this feels like a pointless argument.
• Pricing Proposition: The idea isn't to determine an exact discounted rate on this platform, but rather to draw attention to the perceived value discrepancy so Enscape could address the issue, which they haven't.
• Compensation or Market Removal: These are quite extreme suggestions! I'm not asking for compensation or for the product to be removed. I'm advocating for a fair pricing model. Yet somehow you seem to be missing that.
• Investing in a PC: The beauty of software is its versatility across platforms. The tech world is no stranger to professionals who prefer working on Macs, and asking them to switch tools isn't a solution. And yes, prior to the release of Enscape for Mac I did build and purchase a PC specifically so I could use Enscape, but not everyone is comfortable with or capable of this, whether that be financially or technically.
• Complexities of Software Development: Absolutely agreed! No one is arguing that they aren't working hard. I acknowledged this in my original post. My request isn't to hasten the development but to adjust the pricing strategy in the interim.

As for a specific, actionable solution, perhaps a tiered pricing system or a temporary discount for Mac users until feature parity is reached might be a start. Or, they simply could have left the Mac license at the lower price and we would have avoided this altogether. That said, it's not my responsibility as an end user to "propose a specific, actionable, and arguably better business solution" on how Enscape decides to address a pricing discrepancy. I'm simply making them aware of the issue.

I'll invite you to have the "courage" not to troll my perspective and feelings (or those who've signed the Petition above) in your future messages and I welcome any helpful and sincere insights you may have going forward. But if you don't have anything supportive to add, I would request you keep your comments to yourself. Personally, I think taking the time and energy to draft and post a petition in the first place is pretty courageous! A lot of people would just sit by and be frustrated without saying anything. As you can see, although this Mac-focused forum isn't very populated, there are still other users who share and support my perspective.

Lastly, I'm curious, do you exclusively use Enscape for Mac? Based on your posts, it would appear that you're a PC user. If not a Mac user, how can you realistically empathize with Mac users? Or were you simply intentionally being inflammatory for the sake of it?

Paul Russam,

Firstly, let's understand the primary intent of this thread: It's a Petition. It was created to garner support from individuals who identify with the issues outlined. If you or Phil Read don't see eye to eye with the content, there's no obligation to sign. But, it's important to remember that disapproval can be expressed without muddying the waters as he did.

In responding to Phil, I was clearly put off by his tone. Perhaps I could have risen a little higher in my response, but here we are. Looking back I could have been a little more assertive than abrasive by not reflecting his tone back to him. My intent was not to be passive-aggressive back, but rather to communicate directly so I appreciate the reflection. That said, I don't appreciate how you implied English might not be my first language, it feels misplaced and unnecessary. For the record, it is, and making such assumptions can inadvertently perpetuate stereotypes that don't contribute constructively to the discussion.

I understand that my passionate and forthright approach might come off as "abrasive" to some at times. However we all have unique communication styles, and while I strive to be clear and straightforward, I also recognize the importance of maintaining a respectful tone. I'm quite upset with how Enscape has handled this discrepancy in platform parity and the cost increase, so this is a charged subject for me as I am directly affected as a Mac user.

To be clear, I'm not here seeking validation or to build personal relationships. My main concern is the discrepancy in platform parity and the cost increase by Enscape, and I believe many here share that concern.

Lastly, I respect your right to voice your opinions on this forum. However, I'd appreciate it if we could focus on the main issue at hand and not make this about personal perceptions of how I'm perceived.

Phil Read

I'll keep it shorter for you this time. Please do not continue to insert your unsolicited personal opinion on this thread, it was not requested and is not welcome.

Again, I created this thread for the sole purpose of signing the petition above. PERIOD. Please respect that.

Please stop asking me to do the work of Enscape. I am an end user, not a business partner of Enscape.

Troll: a person who intentionally antagonizes others online by posting inflammatory or irrelevant comments or other disruptive content. I would appreciate it if you would stop being disruptive to the intended purpose of this thread.