Hi,
I'm having issues loading enscape. One sketchup file in particular has had issues and keeps doing a bug splat. Yesterday I tried again and its now stuck on the loading screen and can't get this off!
I've tried restart but it's still stuck when my computer turned back on.
Welcome to our Forum.
Right away, can you please ensure that your system meets our requirements in the first place?
You'll find them here:
https://learn.enscape3d.com/bl…base/system-requirements/
If so, then also kindly submit a dedicated feedback report including log files (enabled by default) to our technical support team:
https://learn.enscape3d.com/bl…back-button-win-sketchup/
After analyzing said report and logs we'll get back to you accordingly. Thanks a lot in advance.